Holiday Inn Express Hotel & Suites Pine Bluff / Pines Mall, an IHG Hotel

So we arrived at 2:45 pm for and was allowed to check in 15 minutes early. After driving for 12 hours me and my child were exhausted so we didn't check the room immediately. After bathing my son I noticed something on the back of the door and realized it was covered in something. I then decided to check the rest of the room and that was the start of my nightmare. After taking photos and heading to the front desk the employee decided to move us to another room. She attempted to call her general manager for the next two hours (she didn't call back until 6:00-6:30pm) while she attempted to find us a clean room. We went through 5 rooms with photos of all and when the GM did call her back she told her that I could get a full refund and leave after being awake with no sleep for over 30 with the surrounding hotels not having the availability that I needed for my stay (we liter just wanted a clean room and even offered to clean it ourselves). We were then taking to a room that the GM inspected herself earlier that day. After getting new covers because they were stained we settled in for bed. When we went to shower the next day we realized the shower curtain had mold growing on it and we went to the front desk to exchange it. The employee who helped us was horrified and the employees who were supposed to clean the rooms were furious with us. We spent the majority of our stay receiving no service from the maid staff, we had to ask the front desk for literally everything.

I have stayed at this location several times but this time wasn't a good experience. I had to ask for clean towels for myself and my toddler when I first arrived because they were stained and/or had hair on them. The sheets looked as if they hadn't been washed. I even saw small bugs in the bathroom. The room wasn't cleaned for the first 2 days. I had to ask for it to be cleaned. The towels remained an issue so I left early because I feared for the health of my child & myself. I'm not sure if I will stay here again.

Well our shower faucet dripped all through the visit and the toilet ran throughout most of the stay. The beds were OK. Would be nice if they offered travel size meds…my daughter got sick so I had to inconvenience my family who lived clear across town to bring me some medicine. Not asking for free but available to purchase if needed. People get sick 24/7. This stay was OK my last one was better.

Reserved room for family friend & hid fiancé. Room was everything they needed & more.