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Holiday Inn Express Newcastle - Metro Centre, an IHG Hotel

3 star hotel
Kids stay free
Connecting rooms
9/10 Excellent
(1003 verified Hotels.com guest reviews)
See verified family reviews (15)

generated by AI based on family reviews

Overview

Holiday Inn Express Newcastle - Metro Centre is a conveniently located hotel, great for families visiting Newcastle. While some families have noted that rooms can be small, many appreciate the complimentary breakfast, which offers a good selection of food to suit all tastes. The hotel's location is also a plus, with easy access to public transport and the Metro Centre. Free parking is another benefit for guests arriving by car.

Guest highlights

The complimentary breakfast, which offers a good selection of food.
The convenient location near public transport and the Metro Centre.
Free parking.

About the hotel

Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a meeting room, and dry cleaning are onsite.

Nearby attractions

Near a train station, Holiday Inn Express Newcastle - Metro Centre, an IHG Hotel is in Swalwell, a neighborhood in Newcastle-upon-Tyne with great shopping. Chinatown and BALTIC Centre for Contemporary Art are cultural highlights, and some of the area's notable landmarks include Castle Keep and Tyne Bridge. Looking to enjoy an event or a game while in town? See what's going on at St. James' Park.

Popular amenities

Family friendly

Free cribs/infant beds
Laundry facilities
Snack bar/deli
Sofa bed

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

1 bar
1 restaurant
Coffee/tea in common area(s)
Free continental breakfast

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Bathroom emergency pull cord
Grab bar near toilet
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility
Low-height counter and sink
Raised toilet seat
Wheelchair accessible (may have limitations)
Wheelchair-accessible lounge
Wheelchair-accessible registration desk

Conveniences

Elevator
Free newspapers in lobby
Front-desk safe
Vending machine

More

Smoke-free property
Tv in lobby

Nearest Airport

Airplane
Newcastle International Airport
8 km from this hotel
map

Reviews that mention...

Family Reviews

for Holiday Inn Express Newcastle - Metro Centre, an IHG Hotel
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

15 reviews

Review data

5 star reviews

47%

4 star reviews

20%

3 star reviews

33%

2 star reviews

0%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Holiday Inn Express Newcastle - Metro Centre, an IHG Hotel

Showing 1 - 10 of 15 reviews

Latest reviews (15)

S

Sam

28 Aug 2024 - 30 Aug 2024
reviewed on hcom

5 out of 5 stars

We always book here when visiting family. Decent breakfast included with price and never a problem getting parked. Room was quite hot and stuffy and would have benefitted from air con but all in all a good stay as usual.
J

Jaimi

31 May 2024 - 2 Jun 2024
reviewed on hcom

5 out of 5 stars

Sofa bed not comfy for kids but rest was brilliant. Nice complimentary breakfast too and free parking. Good to get into town- bus stop just outside and 5 minutes to metro centre
V

Vicky

12 Feb 2024 - 16 Feb 2024
reviewed on hcom

3 out of 5 stars

Room was very small would not have classed it as a family room. Lovely friendly staff ♥️
J

Joanne Rawcliffe

9 Dec 2023 - 10 Dec 2023
reviewed on hcom

5 out of 5 stars

1 night overnight whilst visiting family. Clean, welcoming, great breakfast choices. Brekkie had somethimg for everyone from berries to bacon, beans to Branflakes.all well cooked and fresh. Only minor negative was some noise BUT it's Christmas so that's expected ☺️
S

Sheila

8 Oct 2023 - 9 Oct 2023
reviewed on expedia

5 out of 5 stars

Same room We had last time with our grandchildren. Breakfast excellent as easy to select.
D

Dan

10 Aug 2023 - 14 Aug 2023
reviewed on hcom

5 out of 5 stars

The customer service brilliant, always happy to assist with a smile. I personally found the double bed too soft and the kids found the double sofa bed a little on the small side so next time we will book 2 rooms. For the price is really was a great and with breakfast included Overall a great stay!
H

Helen

29 Apr 2023 - 30 Apr 2023
reviewed on hcom

4 out of 5 stars

We had a lovely stay at the Holiday inn metro centre it was ideally located for shopping and plenty of places to eat nearby . We were there for a family party so suited our needs , the staff were very friendly abd helpful , the room was clean and I was supposed how quiet it was too . The breakfast was tasty and plenty of choice . We will come again soon thank you
A

Abbie

13 Apr 2023 - 16 Apr 2023
reviewed on expedia

3 out of 5 stars

Great standard place for couple nights lodging. Staff are very friendly, helpful and professional. Not much going on and stayed in what seemed like family floor with very loud and noisy 'neighbours'. Room very dusty and basic
J

Jolene

22 Feb 2023 - 24 Feb 2023
reviewed on expedia

4 out of 5 stars

The staff were fab and friendly, from the welcome to breakfast and a wee drink in the bar everyone was lovely. The room was clean and the bed was comfortable. Breakfast was good, not a huge selection but what there was was nice and the experience was relaxed. Only niggles I had were our room was next to the trainline….. I maybe missed this in a description or review somewhere but I did hear a couple through the night! Also I got woken up by someone’s alarm at 5.30, then their snooze went off at 5.45 at which point I think they must have nipped for a cigarette as there was a door bang…. Then they didn’t quite make it back for the alarm going off AGAIN at 6 so had to listen to that until door bang again and it was turned off….. we didn’t have anyone next to us so assuming it came from above…. I know the hotel can’t do anything about inconsiderate guests but I’d take earplugs! Also would have been nice to have somewhere to put recycling, I was traveling with kids and we produced a few plastic bottles, I ended up bringing them home. Overall though a decent hotel in a decent location.
A

Alexander

Invalid Date - 3 Jan 2023
reviewed on expedia

3 out of 5 stars

Stayed here a few times and usually very happy. However the room was very cold and the heater is very weak, took over an hour to heat up. Not ideal with children. Travel cots we’re damaged or had wrong size mats. Breakfast was poor, muffins were very very stale, you could knock them on the table. Most the breakfast was gone by time we arrived at 9:15, appreciate this is close to the end of service but all food should be available during breakfast hours. Sausages overdone and was like chewing a piece of leather
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