The Tower Arms Hotel

Room was clean and made on arrival and the beds were comfortable enough for the night. Breakfast was good with a choice of cooked food or cereal. Staff friendly on arrival, at breakfast and on departure. Only real complaint was the room location. Having stated on the booking i had a child we were put in a room right next to the beer garden on the ground floor which ment having to close windows while trying to get my child to sleep. Otherwise a decent stay and would use again. I would just pay to have a slightly bigger room

I booked this due to the proximity to Heathrow and as it stated there were disabled facilities. My son is a wheelchair user and despite nearly 2 weeks notice we were not contacted to say they did not have facilities for wheelchair users. We were told we could have a double room with an accesible bathroom after pointing out the isaues. The bed provided was a small double and not big enough to hold 2 people - despite the fact it would not be appropriate for me to share a bed with my teenage son. I booked an accessible twin room. The bathroom was accesible but the room was not accesible for wheelchair users. It was late and we had no choice but to check in and as my child was anxious about being alone I sat with them til they slept then went to another room over the hall. I could not sleep due to this. The following day we checked out and went home early. We requested a refund but was denied. In addition the cleanliness of the rooms lead a lot to be desired. I pointed out the white stains on the blankets on the bed to the hotel manager. He said this was not a problem they were just white stains and we should throw thwm on the floor anyway as they were just for decoration!. In summary dont stay here if you are a wheelchair user or value cleanliness in a hotel room.

Really friendly and helpful staff, beautifully decorated pub/hotel. Lots of parking. We were 1 adult & 2 children in a family room, not huge but cosy and all we needed. Room 21 doesn’t have a window which I found rather claustrophobic, but for a one night stop over didn’t matter too much. Kids loved it all!

Stayed overnight before our flight from Heathrow. Booked through Hotels.com using Tesco vouchers. Efficient friendly staff. Chris and Melissa were very welcoming when we arrived. Great comfortable bar and restaurant. We stayed in the adjacent Executive chalets and parked right outside our door. The chalets were very well appointed with a super comfy king size bed, spotlessly clean and a lovely hot shower. A patio area with chairs outside the room was a nice addition, weather permitting. Jean looked after us at breakfast and was just delightful. She has worked there over 50 years! Delicious cooked breakfast made by Costy, the owner, who also helped with some essential printing of a document for our holiday. He clearly runs a very happy and successful establishment. Great start to our holiday and will definitely recommend to friends and family. 15 min drive to Heathrow. Fabulous thank you!😊