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Hilton London Heathrow Airport Terminal 5

4 star hotel
Connecting rooms
7.8/10 Good
(1013 verified Hotels.com guest reviews)
See verified family reviews (4)

About the hotel

This smoke-free hotel features 2 restaurants, a full-service spa, and 2 bars/lounges. WiFi in public areas is free. Additionally, a 24-hour fitness center, a snack bar/deli, and a sauna are onsite.

Nearby attractions

Near a train station, Hilton London Heathrow Airport Terminal 5 is in Colnbrook, a neighborhood in Slough with good airport proximity. Hampton Court Palace and Cliveden House are notable landmarks, and some of the area's popular attractions include Thorpe Park and LEGOLAND® Windsor. Looking to enjoy an event or a game? See what's going on at Ascot Racecourse or Twickenham Stadium.

Popular amenities

Family friendly

Children's games
Free cribs/infant beds
Grocery/convenience store
Laundry facilities
Snack bar/deli
Sofa bed
Soundproofed rooms

Wifi

Available in all rooms: free wifi and wired internet
Available in some public areas: free wifi

Food and drink

2 bars/lounges
2 restaurants and 1 coffee shop/cafe
24-hour room service
Coffee/tea in common area(s)
Full breakfast available for a fee daily 6:30 am–9:00 am: gbp 20.95 per person

Spa

Body scrubs
Body treatments
Body wraps
Facials
Hydrotherapy
Manicures and pedicures
Massage - swedish
Massage - deep-tissue
Spa open daily

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Porter/bellhop
Tour/ticket assistance

Accessibility

Accessible bathroom (select rooms)
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Visual fire alarm
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness center
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa

Things to do

24-hour fitness center
Full-service spa

Outdoor

Garden
Picnic area
Terrace

Conveniences

Atm/banking services
Banquet hall
Elevator
Front-desk safe
Grocery/convenience store

More

Smoke-free property
Tv in lobby

Nearest Airports

Airplane
London Heathrow Airport
4 km from this hotel
London City Airport
40 km from this hotel
London Gatwick Airport
43 km from this hotel
map

Reviews that mention...

Family Reviews

for Hilton London Heathrow Airport Terminal 5
star-fullstar-emptystar-emptystar-emptystar-empty

1 out of 5 stars

4 reviews

Review data

5 star reviews

0%

4 star reviews

0%

3 star reviews

0%

2 star reviews

25%

1 star reviews

75%

We have selected a sample of reviews which reflect what families have said about Hilton London Heathrow Airport Terminal 5

Latest reviews (4)

A

Adam

16 Aug 2024 - 17 Aug 2024
reviewed on hcom

1 out of 5 stars

It was horrible. Our daughter suffers with a milk allergy, we asked the restaurant to provide an allergen menu to cater for her which they did not have. They said they can just ask the chef which was not good enough, and totally illegal. If your children or yourself have an allergy, don’t eat or stay, will never be staying again.
J

Jackie

8 Aug 2024 - 9 Aug 2024
reviewed on hcom

2 out of 5 stars

Overall disappointing. Safe in room didn’t work so I was delayed going to dinner, in the end took my bag and valuables with me. Had tried to order room service but no one answered the phone. Reception were going to send someone to fix the safe but they never arrived, they put me through to room service who advised a 40 minute wait. Wake up call didn’t get answered so in the end I asked my family to check I was up for the flight.
P

Peter

20 May 2024 - 21 May 2024
reviewed on expedia

1 out of 5 stars

Checkin delayed to 10:30pm, no bed for a child on reservation or linen. (Arrived at 11pm). Broken - Plug for bath, therefore no bath. Broken - Heating / Cooling Broken coffee machine I would have been better sleeping in the car.
S

Scott

1 Oct 2022 - 2 Oct 2022
reviewed on hcom

1 out of 5 stars

Very poor experience, booked for 2 adults and 2 children and received 1 double bed. No pool as advertised,
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