Ramside Hall Hotel, Golf and Spa

Ramside Hall is always an exceptional experience. The grounds, hotel and spa are all beautiful and you feel completely revitalised after a visit. On this occasion I have to give a huge big up and THANK YOU to Leanne -the booking team -who delivered above and beyond to help accommodate me. had to change my accommodation date firstly due to a car crash and secondly when my child care fell through; helping me to accommodate bringing my daughter. She is positive and solutions focussed. She really picked me up with her bubbly approach and her desire to ensure, as a customer, I was beyond happy with my experience. She is a huge credit to Ramside and an ambassador for the group more broadly.

The hotel swimming pool was lovely as was the food but my room had no heating and broken glass on the floor. I reported this to reception but nothing was done. Also the shower was broken on the wall and low pressure/blocked on the rainforest head. Not impressed if I had my family with me I would have refused to stay in the room.