Novotel Auckland Airport

Excellent airport hotel as very quiet, clean and friendly. Great breakfast buffet too. Have stayed twice now and will again. Family of 2 adults and 2 children.

Very convenient stay before an early morning flight. Spacious for 2 adults and baby using portacot. Food options nearby including supermarket approx 20min walk

Receptionist lovely at first, waived cc surcharge if i paid online. But when i went to pay on my phone, i was slow - had to top up my account. She became frosty, implied i was just some old woman. Ageist. Sure, I am 64, but live in 3 countries at once for family, work, & phd, & am also a property developer. Many bank accounts & 3 phones to juggle. She said loudly to man behind me 'Sorry about that'. So i am just a 'that'.

The location is perfect for early flights. Parking is not available but we knew it so it was ok, we could park for a while for our check-in. The hotel is very busy, needed to wait in the line for check-in(Its also hard to reach by phone call from room to reception.). Liked room and staffs were kind, breakfast was great too. But one thing we were disappointed, we asked for the complimentary baby cot in advance, and already had reply emails of hotel that they will prepare it for free too. But when we checked our room there was nothing so my wife asked again, and they said its 60 NZD. We checked and asked once again(it was also still written on hotels page about the complimentary baby cot, so we showed it). Then they said sorry and its free, and they prepared it for us. I think they got confused with an extra bed. I hope their service can be improved next time. Thanks!