Mex Hoteles

I’ve stayed here 3 times. It’s safe for solo travelers, families & group trips. The rooms are huge & spacious with a fridge & microwave. Some of the rooms come with a balcony. I definitely enjoyed my fruits & breakfast poolside in the rooftop. The customer service is wonderful. The area is perfect to anywhere the mall is 5 mins away, hotel zone is 10-15mins & food options everywhere. You can’t wrong here. You can even boom yours directly too ask for Natalie/Natty at the front desk. Starbucks in the lobby.

We had a terrible experience at this hotel, we were treated awful by the manager. We added a friend to our trip and contacted expedia about it, they contacted the hotel and it was agreed that at arrival it would be an additional $18 per night for her. When we get to the hotel, the receptionist stated that yes they received the message but that it would be the same price for an additional room, we were hesitant because she would be by herself, but said sure why not it would give us an extra bathroom for her. On the 3rd night they cancel my friends entry card and stated that she owed a balance of around ~$300. We asked why, if we paid for the week in advance. They stated that their receptionist made a mistake and that they wouldn't honor what she quoted us, because it would come off of her paycheck. The manager tried to be manipulative and stated how can you do that to her family, they need housing and food. We said excuse me, She shouldn't have to pay a cent, the hotel should back up their employees and their mistakes. He even accused us of being liars and that a hotel would never charge that amount, we said No, this is our first time in this country and don't know about prices, we had a plan in mind, backuped up by expedia, and the receptionist changed it all up, if anything we feel defrauded and cheated. We ended up paying, but never coming back again, I would not recommend this place if you want a wholesome experience. They are getting reported to the business bureau.