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Hacienda del Rio

3 1/2 star hotel
Kids stay free
8.4/10 Very Good
(1003 verified Hotels.com guest reviews)
See verified family reviews (8)

generated by AI based on family reviews

Overview

Hacienda del Rio is a great option for families seeking a relaxing and enjoyable stay. Families appreciate the welcoming and attentive staff, the clean and spacious rooms with comfy beds, and the clean, family-friendly pool area. While some amenities like a mini-fridge in the rooms are missing, the positive feedback from guests on the friendliness of the staff and the appeal of the pool area make it a desirable choice for family holidays.

Guest highlights

Welcoming and attentive staff
Clean and spacious rooms with comfy beds
Clean and family-friendly pool area

About the hotel

This hotel features 3 restaurants, an outdoor pool, and a 24-hour health club. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Additionally, a bar/lounge, a snack bar/deli, and a coffee shop/cafe are onsite. Change of towels is available on request.

Nearby attractions

Located in Zona Rio neighborhood, Hacienda del Rio is connected to a shopping center. Centro Cultural Tijuana and Fronton Jai Alai Palace are cultural highlights, and travelers looking to shop may want to visit Plaza Rio Commercial Center and Hidalgo Market. Looking to enjoy an event or a game while in town? See what's going on at Estadio Caliente. Practice your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as mountain biking, hiking/biking trails, and ecotours in the area.

Popular amenities

Family friendly

Laundry facilities
Outdoor pool
Snack bar/deli

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi
In-room wifi speed: 100+ mbps (good for 1–2 people or up to 6 devices)

Food and drink

1 bar
3 restaurants and 1 coffee shop/cafe
Breakfast available for a fee: mxn 200.00-400.00 for adults and mxn 200.00-400.00 for children
Free daily reception
Room service available

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Porter/bellhop
Tour/ticket assistance

Accessibility

Accessible bathroom (select rooms)
Handrails in hallways
Handrails in stairways
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Well-lit path to entrance
Wheelchair-accessible fitness center
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchairs available on site

Things to do

24-hour health club
Outdoor pool

Outdoor

Outdoor furniture
Pool sun loungers
Terrace

Conveniences

Banquet hall
Elevator
Front-desk safe
Gift shop/newsstand

More

Communal living room
Designated smoking areas (fines apply)
Renovated entire property - august 2016

Nearest Airports

Airplane
General Abelardo L. Rodriguez International Airport
5 km from this hotel
San Diego International Airport
29 km from this hotel
map

Reviews that mention...

Family Reviews

for Hacienda del Rio
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

8 reviews

Review data

5 star reviews

75%

4 star reviews

12%

3 star reviews

0%

2 star reviews

12%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Hacienda del Rio

Latest reviews (8)

O

Osvaldo

4 Jul 2024 - 5 Jul 2024
reviewed on expedia

5 out of 5 stars

Great service from all the staff, everyone we dealt with was helpful and courteous, the pool is a plus and the room was clean. I would definitely come back with my family.
J

Jesus

16 Mar 2024 - 17 Mar 2024
reviewed on expedia

5 out of 5 stars

The staff was amazing, friendly and very welcoming. Fernando the manager accommodated to all my family's request. I would strongly recommend this hotel. Thank you Baja Inn.
W

William

29 Jan 2024 - 1 Feb 2024
reviewed on expedia

2 out of 5 stars

Would not give us a blanket so kid could sleep on the couch in the room, toilets either plug or not flush had to take the back off them everytime front desk was aware but did nothing had to ask 3 times for towels
C

Charles

Invalid Date - Invalid Date
reviewed on orbitz

4 out of 5 stars

Generally good service, which isn't to say that the staff was particularly hospitable. Not actually rude or curt -- not much of anything in the way of making us feel welcomed. Thankful for having our bags being carried over to our room. Appreciated the pool as an option; genuinely appreciated listening to the sounds of children having fun outside our room. There was no fridge in our room, which I thought was odd. Wish we got to try the food.
S

Steve

17 Jun 2023 - 18 Jun 2023
reviewed on hcom

5 out of 5 stars

The staff was friendly and welcoming, available when needed. Our room was clean, spacious, quiet and the beds and pillows were very comfy. The pool area was also very clean and family friendly. I will be returning the location for what I was there for was perfect.
J

Juan

16 Jun 2023 - 17 Jun 2023
reviewed on orbitz

5 out of 5 stars

Is a great place for families, even with construction 🚧 going on still a great place. Staff members are all nice, welcoming and attentive.
M

Marysol

5 Sept 2022 - 6 Sept 2022
reviewed on hcom

5 out of 5 stars

last minute booked but had a great stay, my kids loved the pool, very quiet, clean & the food was OK. Only thing we wish the room had was a mini fridge to keep drinks cold other than that it was great.
A

Ariana

3 Sept 2022 - 4 Sept 2022
reviewed on orbitz

5 out of 5 stars

Great location. Pool was awesome for the kids.
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