Fairmont Chateau Whistler Gold Experience

We spent 2 nights at the hotel and had a wonderful time as a family. We will come back again!

After previous stay, booked the gold experience /Luxury room: separate 8th floor check-in was welcoming and professional, staff all well trained and friendly; room was not on our favorite side of the building but no alternate options were available.The lounge is well designed, well managed: staff -Ai, Ian , Hope, Finn etc… always great attitude, and social skills; food and drinks selection well thought out (albeit abusive price of alcoholic drinks even by global 5 stars standards) a real mixologist/bar tender at night would bring more vibe and justify premium. 2 only misses on the Gold experience are: enforcement of a dress code and social etiquette that –beyond a basic social skills for any well-raised affluent adult- is written on a flyer somewhere but not respected by some guests: despite pointing out specific examples (people in robes or talking loud in their cell in the middle of tables…) staff never seemed to enforce, hence leaving all rest of well mannered guests inconvenienced by a few slobs: not right nor fair. Another wrong note is people checking in bringing their luggage to the front desk and cluttering reception / lounge entrance. not a great look. Apart from Gold, hotel is ok although clearly catering to a more value crowd with junior staff and lotsa families or convention groups, noisy and ill mannered. Lastly, hotel GM never to be seen on the grounds which would help his Leadership and chance to receive direct experience feed back from valued guests...:)

Our favourite hotel in Whistler for skiing as a family. Everything works brilliantly from the gold floor, boot room, food and drinks to the spa and the comfiest beds on the planet! Gold floor is brilliant! Beautiful position right and the bottom of the mountain so stunning views from the rooms. Fantastic staff. 4th time we have stayed here so that shows how good it is.