Best Western Mountainview Inn

Amazing staff, amazing management. I have stayed in hotels through work for the last 15 years…. I have also travelled to 25 other countries. This is a really family friendly hotel. Amazing views, amazing location and friendly staff. I called front desk on my drive from Kelowna and she made sure things went smooth. Pool is super clean, indoor and room temperature (22 degrees) when the weather outside is around approximately 5 degrees.

The man at the front desk was very kind and helpful. Our kids also enjoyed the great pool!

When I was checking in that staff member was amazing and I was so pleased. Went down hill from there: The facility had a pool however there was a sign posted that the water was low temperate and we could not use it. In the morning when we went to eat breakfast the front desk clerk rudely told us that it was dine in only. I told the staff that we had a dog and he said not his problem. I asked if we could leave the dog alone in the room and he said no that is against the pet policy that I signed at check in. I asked could we then bring our dog to eat our included breakfast he said no. After a bit of back and forth he said only 1 person could take thier food back to the room. We were a group of 4 so one person had to eat alone in the room. I can understand that maybe some people take lots of food and maybe pack it for later. I even offered for him to see our plates and there wouldn’t be extra food taken.He kept saying because it was a hot breakfast we can’t take to our room. I had stayed at a best western 4 days before this trip and they had a much better hot breakfast and there was no rule of eating dine in only. Like I said I can understand the need for the rule but there was no need to be rude and if you are a pet friendly hotel you should have some ways around dine in only. Making family members eat breakfast seperate from each other and 1 person eating in the room alone is bad especially since it’s the start of a new year.

Clean and maintained. Has a nice pool good for families. Included Breakfast choices are good and well maintained. It was a fair price for what is offered.

Hotel was very clean and well looked after. Staff was very friendly. Breakfast was excellent. We had a double queen with a pullout which is ideal for our family of 6. Would stay again and recommend to any family.

The room was great for our family: myself, mother, nephews and infant son all had plenty of space to sleep and still move about the room. It was clean and well organized. The breakfast buffet was a little chaotic and they only had one high chair so it made feeding the littles a bit tricky but the selection of food was great and everyone got a good breakfast. The pools depth surprised us being deeper than we would have thought so we just made sure the kids had life jackets on. The one thing that was a bit challenging was finding kid friendly television. Especially at night when we got in. We managed but if you have a tablet or something for kids that would be good as there wasn’t much on TV.