Fairmont Empress

About the hotel

2 restaurants, a full-service spa, and an indoor pool are available at this hotel. Additionally, a health club, a bar/lounge, and a sauna are onsite.

Nearby attractions

Located on the waterfront, Fairmont Empress is in Downtown Victoria neighborhood and is connected to the convention center. Maritime Museum of British Columbia and Chinatown are cultural highlights, and some of the area's activities can be experienced at Victoria Harbour and Victoria Golf Club. Traveling with kids? Don't miss Victoria Bug Zoo. Kayaking and water skiing offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours and hiking/biking trails nearby. Guests appreciate the hotel's central location.

Popular amenities

Family friendly

Indoor pool

Laundry facilities

Travel crib

Wifi

Available in all rooms: wifi (cad 14.95 per night)

Available in some public areas: wifi (cad 14.95 per night)

Food and drink

1 bar

2 restaurants

Coffee/tea in common area(s)

Full breakfast available for a fee daily 6:30 am–11:30 am: cad 20-40 for adults and cad 10-20 for children

Spa

11 treatment rooms

Aromatherapy

Body scrubs

Body treatments

Body wraps

Couples treatment room(s)

Facials

Hot springs/mineral springs

Hydrotherapy

Manicures and pedicures

Massage - swedish

Massage - deep-tissue

Massage - hot stone

Massage - prenatal

Massage - sports

Massage/treatment rooms

Sauna

Spa open daily

Spa tub

Steam room

Guest services

24-hour front desk

Concierge services

Daily housekeeping

Dry cleaning service

Laundry facilities

Luggage storage

Multilingual staff

Porter/bellhop

Tour/ticket assistance

Wedding services

Accessibility

Accessible bathroom (select rooms)

Assistive listening devices available

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

In-room accessibility (select rooms)

Wheelchair accessible (may have limitations)

Things to do

Fitness center

Full-service spa

Indoor pool

Motorized watercraft

Sauna

Shopping

Spa tub

Steam room

Outdoor

Garden

Picnic area

Terrace

Conveniences

Atm/banking services

Ballroom

Banquet hall

Elevator

Free newspapers in lobby

Front-desk safe

Gift shop/newsstand

More

Designated smoking areas

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Nearest Airports

Vancouver International Airport

87 km from this hotel

Snohomish County Airport (Paine Field)

99 km from this hotel

Reviews that mention...

All reviews (14)dining (1)staff (7)location (2)clean (1)evening entertainment (1)pool (2)kids menu (1)

Family Reviews

for Fairmont Empress

4 out of 5 stars

14 reviews

Review data

5 star reviews

64%

4 star reviews

7%

3 star reviews

7%

2 star reviews

7%

1 star reviews

14%

We have selected a sample of reviews which reflect what families have said about Fairmont Empress

Showing 1 - 10 of 14 reviews

Latest reviews (14)

M

Mary

28 Apr 2024 - 29 Apr 2024

reviewed on expedia

5 out of 5 stars

Thanks to all the staff of Empress hotel. Staying at Empress was something I have always wanted and having my birthday there was a dream come through. Though I didn't get all the complementary things they promised me over the phone for my birthday(birthday cake, complimentary wine and one other thing) I only got strawberry dipped in chocolate. Hopefully they'll make up for it next time. I remain humble as always. Thanks Empress for hosting us. The high tea was amazing, the kids dinner menu has the best menu. Adult menu was good too. I love the West coast oysters fermented garden hot sauce, mignonette jelly, citrus. Thank you Empress.

J

Jacolyn

27 Mar 2024 - 31 Mar 2024

reviewed on orbitz

3 out of 5 stars

Beds and room too small for our family of three. We had two double beds.

A

Adrienne

1 Mar 2024 - 3 Mar 2024

reviewed on expedia

5 out of 5 stars

Beautiful hotel. Friendly and courteous staff. Both animal and child friendly. In a beautiful location in walking distance to many attractions

D

Dana

2 Mar 2024 - 3 Mar 2024

reviewed on expedia

4 out of 5 stars

The Fairmont Empress is a beautiful and historic property, the staff is very professional and courteous, and the location is great. The one downside was that my room was between that of a loud family and I think a storage closet or some other space that the staff frequently had to get into, and also there was a lot of street noise. There's not much the staff can do to control the volume of other guests, but I was surprised that, given this is one of the higher-end hotels in Victoria, it seemed that nothing had been done to soundproof or insulate the walls and doors. Still overall a pleasant stay.

M

Molly

24 Feb 2024 - 26 Feb 2024

reviewed on expedia

5 out of 5 stars

Came to Victoria for a family trip, had an amazing experience! Staff was excellent and everyone had a smile! Highly recommend!

D

Daniel

19 Feb 2024 - 23 Feb 2024

reviewed on expedia

5 out of 5 stars

Great stay for mid winter break with my 2 kids. We booked a room with executive lounge access which was well worth the expense. Highly recommended

J

Jerry

3 Sept 2023 - 4 Sept 2023

reviewed on orbitz

5 out of 5 stars

For us this hotel is very nice and fancy, very friendly staff, originally our booking was a junior suite for 2 they upgraded to one bed room suit to accommodate 3 people, the suite was super clean and roomy; hotel situates in front of Victoria Island harbor, 5 minutes walking to restaurants 👍

w

wolfgang

27 Jul 2023 - 28 Jul 2023

reviewed on orbitz

1 out of 5 stars

We were waiting more then 1h at 11:15pm in a smocky launch area . Family wanted to go to bed and shower and “they” couldn’t find your reservation and top of that my family is in part First Nation and so they didn’t feel sitting in a bar setting and everyone starring at them .this was a terrible experience!

C

Cassandra

13 Mar 2023 - 16 Mar 2023

reviewed on orbitz

5 out of 5 stars

We enjoyed our stay! Close to the water, shops and restaurants. Great pool with a swim lane too. Even a toddler warmer pool & hot tub!

T

TINA

11 Mar 2023 - 12 Mar 2023

reviewed on orbitz

5 out of 5 stars

The property itself is beautiful and im glad they renovated. The pool is beaitiful, great with with kids. Check on agent was very friendly. The car attendant was also very professional and polite