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SureStay Plus Hotel by Best Western Drumheller

2 1/2 star hotel
8.2/10 Very Good
(1005 verified Hotels.com guest reviews)
See verified family reviews (88)

generated by AI based on family reviews

Overview

SureStay Plus Hotel by Best Western Drumheller offers good value for families. The hotel features a pool and waterslide, a highlight for children. Guests consistently praise the friendly and accommodating staff, who are happy to help with dietary requirements, such as gluten and dairy allergies. While some rooms may be smaller, they are clean and functional. The breakfast is also well-regarded, offering options for all ages.

Guest highlights

The pool and waterslide are a big hit with kids.
The friendly and accommodating staff are happy to help with dietary needs.
The breakfast offers a wide variety of options for all ages.
The spacious family suite option provides ample room for families.

About the hotel

An indoor pool, a fitness center, and a spa tub are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, laundry facilities, and a 24-hour front desk. Housekeeping is available once per stay.

Nearby attractions

Located in Drumheller, SureStay Plus Hotel by Best Western Drumheller is in the city center. Canadian Badlands Passion Play and Fossil World Dinosaur Discovery Centre are cultural highlights, and some of the area's notable landmarks include World's Largest Dinosaur and Drumheller's Little Church. Jurassic Laser Tag & Arcades and Midland Provincial Park are also worth visiting. Spend some time exploring the area's activities, including golfing.

Popular amenities

Family friendly

Indoor pool
Laundry facilities
Microwave
Refrigerator
Waterslide

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

Free continental breakfast available daily

Guest services

24-hour front desk
Daily housekeeping
Laundry facilities
Luggage storage

Accessibility

Accessible bathroom (select rooms)
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Stair-free path to entrance
Well-lit path to entrance
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible van parking

Things to do

Fitness center
Indoor pool
Spa tub

Conveniences

Elevator
Water dispenser

More

Fireplace in lobby
Smoke-free property
Tv in lobby

Nearest Airport

Airplane
Calgary International Airport
98 km from this hotel
map

Reviews that mention...

Family Reviews

for SureStay Plus Hotel by Best Western Drumheller
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

88 reviews

Review data

5 star reviews

37%

4 star reviews

37%

3 star reviews

14%

2 star reviews

8%

1 star reviews

3%

We have selected a sample of reviews which reflect what families have said about SureStay Plus Hotel by Best Western Drumheller

Showing 1 - 10 of 88 reviews

Latest reviews (88)

D

Dana

20 Sept 2024 - 21 Sept 2024
reviewed on hcom

5 out of 5 stars

We felt we got overall good value for our stay. Our grandchildren really enjoyed the pool and waterslide.
M

Megan

30 Jul 2024 - 31 Jul 2024
reviewed on hcom

4 out of 5 stars

Great service at this hotel. Friendly, accommodating & were able to eat breakfast with a gluten allergy in our family. They even had a gluten free toaster! Front desk also said they could accomodate dairy allergies (FYI). Room was tight in space but functional for the night. Everything was clean and the kids loved the pool. It was very busy, be prepared for packed breakfast and pool areas.
P

PAUL

25 Jul 2024 - 26 Jul 2024
reviewed on hcom

5 out of 5 stars

We booked ages ago and went with the family suite option and the room was absolutely wonderful! Sure the hotel is slightly dated but its clean and overall great experience!
J

Jessica

25 Jul 2024 - 26 Jul 2024
reviewed on hcom

3 out of 5 stars

I was on a family vacation and the rooms got mixed up with my in-laws and a third, unrelated person with the same last name. It was a breech of confidential information and the manager admitted it had happened two or three times before. No compensation offered. No work arounds. My card was charged for someone else's room and then had no options but to charge my card a second time. Again, nothing but platitudes. Vacation was soured after that. 0/10 would not stay there again or refer anyone else
K

Keri

7 Jul 2024 - 8 Jul 2024
reviewed on hcom

3 out of 5 stars

Check in was easy. Front desk attendants were great. Unfortunately the room smelled of cat pee and we had to switch rooms. Front desk attendant came n checked and said the smell was from the AC and the filter wasn't changed or cleaned. The staff were very accommodating when faced with a problem. They acted fast and were very helpful. Besides that, the rooms were great, bed comfortable, the pool n water slide were a blast, and the continental breakfast was spot on. My kids said the sausages were the best! Will stay here again!
D

Daniel

30 Jun 2024 - 1 Jul 2024
reviewed on expedia

5 out of 5 stars

Rooms were clean, pool and slide we greet for kids and good dining options in walking distance
T

Tyler

28 Jun 2024 - 29 Jun 2024
reviewed on expedia

3 out of 5 stars

Hotel was clean enough, getting into your rooms was kind of a hassle but the rooms are good and AC was working. Pool was great for the kids, the smoke detector started beeping intermediately at 6:00 am due to low battery possibly, that wasn't ideal but overall the hotel is fine.
C

Carol

22 Jun 2024 - 23 Jun 2024
reviewed on expedia

4 out of 5 stars

The front desk staff were amazing and went above and beyond to make our stay great! The breakfast was awesome and there was something for everyone from 2yrs to 60yrs! Great location and super place for families 😊
K

Kara

30 May 2024 - 31 May 2024
reviewed on expedia

5 out of 5 stars

Staff went above and beyond, pool fun for the kids
M

Michael

1 Jun 2024 - 2 Jun 2024
reviewed on expedia

4 out of 5 stars

I wish they would have hours that kids arent allowed in the pool area and adults only. Was loud and kids splashing roght up until 10pm
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