Four Points by Sheraton Charleston

My mother and cousin were coming in to see my daughter graduating from high school. I spoke with both Alex and Shelby at the front desk before their arrival and they were so polite and accommodating. I felt like they gave my family the rock star treatment, even putting gift bags I had made them in the room before they checked in.

Noisy kids running in hallway late at night

When I chose this location for our family to stay, I expected a nice hotel that would be clean with nice furniture (or at least clean). For the price we paid, I expected to be able to sit on the sofa. It was so OLD. I am not exaggerating; I have photos. The arms of the sofa been were so worn and filthy and stains on the cushions and the front of the sofa where the back of your legs touch. This is where our son was going to sleep. We unfolded the sofa bed and before we even got it fully opened there was a huge stain in the underside of the mattress. If we were going to use it, there was no bedding to be found in the room. I would NOT left him sit on it or sleep in it. The carpet was old also. I refused to take my shoes off. When I go into a hotel room, I always check for bedbugs first. While this hotel showed no evidence of bugs, when I pulled the sheet back, the mattress had a huge stain on it. The bathroom was no better. The grout around the shower was yellow and filthy. I refused to shower while there. I spoke to the wonderful young lady at the front desk. She offered me a different room, if I wanted to look at it. The couch in the second room was even more disgusting. More stains and the arms even more worn and filthy.

Stayed with our family with two young children when out for a family reunion. Great hotel, staff, and location!!

This was a run down and unkept hotel. Maybe the worst I’ve stayed in for years. The caulk in the bathroom was yellow and bubbly, the cafe area had torn/stained chairs. The cafe was unbussed and after the waitress threw plastic utensils on the table, we left. I booked a double bed suite a few hours before I arrived but when I got there the room was “unavailable”. They gave us a standard room (I was traveling with two kids and another adult) and would not adjust the price. I felt duped by the booking process bait and switch. I would never stay here again.