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SureStay Plus Hotel by Best Western Berkeley Springs

2 1/2 star hotel
Connecting rooms
8.4/10 Very Good
(728 verified Hotels.com guest reviews)
See verified family reviews (6)

generated by AI based on family reviews

Overview

SureStay Plus Hotel by Best Western Berkeley Springs receives positive feedback for its friendly and accommodating staff, convenient parking, and comfortable rooms. Families appreciate the close proximity to natural springs and the kid-friendly swimming pool. While some guests mention noise issues and less-than-ideal beds, the overall experience is largely positive, particularly regarding the helpful staff and enjoyable breakfast.

Guest highlights

The friendly and accommodating staff
The convenient parking and easy check-in
The kid-friendly swimming pool
The close proximity to natural springs

About the hotel

Along with a restaurant, this smoke-free hotel has a seasonal outdoor pool and a business center. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include conference space, a 24-hour front desk, and a computer station.

Nearby attractions

SureStay Plus Hotel by Best Western Berkeley Springs is located in Berkeley Springs. The area's natural beauty can be seen at Berkeley Springs State Park and Cacapon State Park, while Museum of the Berkeley Springs and Ice House are cultural highlights.

Popular amenities

Family friendly

Cribs/infant beds (surcharge)
Microwave
Refrigerator
Rollaway/extra beds (surcharge)
Seasonal outdoor pool

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

1 restaurant
Free full breakfast available daily

Guest services

24-hour front desk
Daily housekeeping

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
This property does not have elevators
Wheelchair accessible (may have limitations)

Things to do

Seasonal outdoor pool

Conveniences

Free newspapers in lobby

More

Smoke-free property

Nearest Airport

Airplane
Washington Dulles International Airport
100 km from this hotel
map

Reviews that mention...

Family Reviews

for SureStay Plus Hotel by Best Western Berkeley Springs
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

6 reviews

Review data

5 star reviews

50%

4 star reviews

17%

3 star reviews

33%

2 star reviews

0%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about SureStay Plus Hotel by Best Western Berkeley Springs

Latest reviews (6)

j

jason

26 Jun 2024 - 29 Jun 2024
reviewed on hcom

4 out of 5 stars

Staff is so friendly and very accommodating. Seems like the hotel is updated but you could hear everything going on outside of the room. Not ideal for a napping 20mo old. Otherwise, we had a fantastic stay and so close to the natural springs which is what we came to see. Great price too for a King Suite. Rooms are also big and very accommodating for bringing travel cribs and a bunch of baby stuff !! Overall eat had a great stay!
s

sally

25 Dec 2023 - 27 Dec 2023
reviewed on expedia

5 out of 5 stars

We’ve stayed here several times when visiting family in the area. Check in is easy, parking is easy and convenient. Room is always clean and comfortable.
T

Tracy

11 Nov 2023 - 12 Nov 2023
reviewed on expedia

3 out of 5 stars

I have stayed at this location and few times just in the last few months. However, the noise level was horrible, and we could hear every time someone walked down the stairs, door slamming, babies crying... However, I do want to thank Mary from the front desk for allowing me to check in early and she was so friendly!
Y

Yordanos

26 Jul 2023 - 29 Jul 2023
reviewed on hcom

5 out of 5 stars

The hotel staff are very helpful and friendly. Breakfast is very nice , the restaurant is very reasonable and the service is great. The Swimming pool is kids friendly, my kids had a great time.
R

Ronald

30 Jun 2023 - 2 Jul 2023
reviewed on hcom

3 out of 5 stars

Check in was great the rest of our stay was horrible we asked for room service for more towels and after a day on the River we came back at 10pm and was told there were too many guest for them to get to our room so no clean towels wow really and then the young kids that were all on our floor were running up and down the halls banging on doors and slamming doors it was a horrible night sleep and it didn’t help the beds were equally horrible
E

Edward

28 Apr 2022 - 29 Apr 2022
reviewed on travelocity

5 out of 5 stars

Very friendly hotel staff, quiet location, and better than average included breakfast. I appreciated the protein options in the breakfast, rather than just all carbs, as most hotels have. This was perfect for our family of four on a quick over-night stay. Be sure not to miss George Washington's Bathtub, and fill up your water bottles at the spring downtown as you pass through. An easy, quick stop.
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