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Candlewood Suites Richmond - West Broad, an IHG Hotel

2 1/2 star hotel
Kids stay free
Connecting rooms
8.2/10 Very Good
(837 verified Hotels.com guest reviews)
See verified family reviews (4)

generated by AI based on family reviews

Overview

Candlewood Suites Richmond - West Broad is a good option for families, offering spacious and comfortable suites. Guests consistently praise the friendly and helpful staff. While some have noted minor issues such as towels and air conditioning, the overall cleanliness and convenience make it a suitable choice for family stays. The hotel's location may require a longer drive to some destinations.

Guest highlights

Spacious and comfortable suites
Friendly and helpful staff

About the hotel

This smoke-free hotel features a restaurant, a fitness center, and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a business center, dry cleaning, and laundry facilities. Weekly housekeeping is available.

Nearby attractions

Located in Richmond, Candlewood Suites Richmond - West Broad, an IHG Hotel is in the business district. The area's natural beauty can be seen at Lewis Ginter Botanical Garden and Byrd Park, while Wilton House Museum and Virginia Historical Society are cultural highlights. Traveling with kids? Consider River City Roll, or check out an event or a game at Arthur Ashe Athletic Center.

Popular amenities

Family friendly

Full-sized refrigerator
Kitchen
Laundry facilities
Microwave
Snack bar/deli

Wifi

Available in all rooms: free wifi and wired internet
Available in some public areas: free wifi and wired internet

Food and drink

1 restaurant
Coffee/tea in common area(s)

Guest services

24-hour front desk
Housekeeping (on request)
Laundry facilities

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Braille signage
Grab bar near toilet
Handrails in stairways
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Lever door handles
Roll-in shower (select rooms)
Stair-free path to entrance
Visual alarms in hallways
Well-lit path to entrance
Wheelchair-accessible business center
Wheelchair-accessible fitness center
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible van parking

Things to do

Fitness center

Outdoor

Bbq grill(s)
Garden
Picnic area

Conveniences

Elevator
Front-desk safe

More

Smoke-free property
Tv in lobby

Nearest Airport

Airplane
Richmond International Airport
20 km from this hotel
map

Reviews that mention...

Family Reviews

for Candlewood Suites Richmond - West Broad, an IHG Hotel
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

4 reviews

Review data

5 star reviews

50%

4 star reviews

25%

3 star reviews

25%

2 star reviews

0%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Candlewood Suites Richmond - West Broad, an IHG Hotel

Latest reviews (4)

A

Amit

2 Feb 2024 - 4 Feb 2024
reviewed on expedia

5 out of 5 stars

Excellent stay option for a family of 4. The place is clean, safe and just perfect. I would highly recommend to stay in this Hotel even though it would be little long drive.
P

Phillip

4 Nov 2023 - 5 Nov 2023
reviewed on orbitz

4 out of 5 stars

Check in was suppose to be at 11:30,but my room wasn't ready until the late afternoon.The desk clerk was wonderful and helped me find my destinations so I could meet up with my family. When I arrived back my room was ready .The bed was very comfortable and they gave me some extra snacks to enjoy. I would recommend staying there. Now the property wasn't glamorous but very clean and the staff very friendly .
A

24 May 2024 - 27 May 2024
reviewed on hcom

3 out of 5 stars

Staff were amazing, friendly, and professional. The suite was spacious and comfortable. However, the towels are not great, the sofa are not comfortable, the AC in the living room did not work, and we found two baby roaches in the cabinet. In the end, I will go again here
A

26 Aug 2022 - 29 Aug 2022
reviewed on hcom

5 out of 5 stars

Great customer service. Convenient, comfortable, and clean. Stayed with family while visiting family.
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