Candlewood Suites Herndon, an IHG Hotel

I missed my international flight due to family emergency, hotel refused to even modify my dates. Very unprofessional.

Everything was good except for the noisy family next door that kept spilling out into the hallway.

This location was a let down. The proximity to Dulles airport and restaurants/shopping was great, but the actual building and room were not great. It says it's a non-smoking hotel, but the common areas had a definite stench - luckily this didn't extend into our room. They don't keep extra bedding of any kind in the room, and when I called about it, they told me to come down and get it myself (not an awesome experience late at night after driving all day). Why not ask people (a party of 3 with only one bed in the room) if we need bedding for the pull out when we check in? The shower worked well and the kitchen was stocked, but everything was in the dishwasher and the toilet was semi-clogged. The room was cold when we got in, which was awesome, but the pass through fan that was supposed to take the air from the family room through to the bedroom was busted, so it was crazy hot at night. Overall, I wouldn't bother staying here again where there are tons of other options in the area.

Overall, the room is clean and the staff is friendly. However, the furniture and facilities are a bit old and not in good condition, and the air freshener in the room smells too much. It seems like a good place for a long term stay for business but not for family travel.

Although it is a short, overnight stay, i enjoyed the hotel with all its amenities. Definitely good for business trips with ample working space, and family vacations with a sizable kitchenette. Will keep this hotel in mind for future needs.