Holiday Inn Express Dallas-North Tollway (N Plano), an IHG Hotel

Well the room was very comfortable and pleasant to stay in, we had the unfortunate experience of having two bus loads of high school children disembark at 8:30 PM on Friday night. They proceeded to act like children running up and down the halls until all hours of the night Making all sorts of noise and causing a horrible night sleep on Friday which was our second night. We reported this to the manager the next morning, and he advised that he had had several complaints, but the night manager had apparently done nothing about it beyond registering a “strike”. Considering the nature of the problem, night manager should have sought out the trip sponsors or chaperones and rectified it quickly. Instead they let a bad situation remain until anyone who was trying to sleep basically didn’t.

I had booked this hotel for family and the staff went above in beyond in helping me make my out of state traveling family feel taken care of. They also had lots of options for breakfast especially those with dietary restrictions. Thank you Katie and Tracy!

The property does not have a exterior door or security to avoid strange people to approach and enter the lobby and perhaps into the rooms areas and corridor. My daughter was staying at the first floor and one night I drop her at the main entrance but I had to stop because I saw a strange man walking around with a stroller without a baby. He left the stroller outside and entered the lobby two times, then he walked away inti the dark open space in the back. He looked more like a homeless asking for money.

The property was the perfect location for when we visit friends and family in the Dallas area. Conveniently located right off the highway but not close enough to where the noise from the cars bothers you. The included breakfast was delicious! Definitely recommend staying at this hotel.