Hampton Inn & Suites New Braunfels

The bathroom sink was deeply cracked. Neighbors were very inconsiderate and noisy during night and early morning. Desk clerk was unfriendly and not helpful. Window was dirty with child hand prints. Soap dispenser in shower was empty. Makes me wonder if cleaning service team needs more training and/or replaced. The cost of the hotel room was over priced for the value received. I highly doubt I will stay there again.

The hotel was something above the normal hotel and had room for you and your family.

My family and I had a great stay. Expedia stated the Two Queens room had a sofa bed and would sleep 5. This is not true. This property does not have any Two Queens w/Sofa Bed at all. They do have a King w/Sofa which we were so grateful to Gael in accommodating us with switching our rooms so that we would all have a place to sleep. I don’t know what we would have done if they didn’t have a room to fit us in. Thank you Gael! And Expedia - Please update your website.

Great parking. Need to block off parking for electric cars. Saw a lady with 2 kids trying to charge her car, airport rental only had electric cars, and cars were parked over the lines and she had minimal access. Could use a little maintenance. But overall it was a good experience.

My family and I have stayed at this particular hotel several times, and we’ve always had a good experience, but I was a little disappointed this last time. The fire alarm went off twice, the shower was not working properly, and the pull down shade was broken. I also didn’t like the fact that the pool access was in the parking lot, and you didn’t even need your room card to get in. Anyone could walk right in. I have a special needs daughter, and we only got to spend about 15 mins. in the pool, because a creepy looking guy looked like he was videoing us with his phone. I hope things improve.

My family and I booked this hotel for what we thought would be a great opportunity for an outing and convenience as we were hoping to visit a nearby waterpark. Immediately upon arrival of the hotel, we noticed that the receptionist was not very friendly and did not greet us at all. We had to ask her several questions such as check out time, breakfast, location of elevators, Wi-Fi password and other basic information as part of our stay. She was not friendly nor approachable at all. When we went to the booked room, we were disappointed again to find it that is not at all what we asked for. When we told her what our booking was supposed to be, she said “I’m sorry we don’t offer that here” and did not offer any kind of support nor did she demonstrate any form of empathy with our situation. We left that hotel, and although it did appear as if we wasted our money, we cannot stay at such an establishment nor do we have to put up with such a rude employee. Sadly, the receptionist did not offer any support nor asked any questions when we opted to check out after being at the property for less than an hour. Needless to say, the start of our family vacation was not a very good one. I DO NOT recommend this location at all.

This was my least favorite of the three hotels we stayed with this trip. It was hot and muggy and the family of five had to share two queen beds which wasn't comfortable.