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Holiday Inn Express Hotel & Suites El Paso I-10 East, an IHG Hotel

2 1/2 star hotel
Connecting rooms
9/10 Excellent
(1004 verified Hotels.com guest reviews)
See verified family reviews (10)

generated by AI based on family reviews

Overview

Holiday Inn Express Hotel & Suites El Paso I-10 East is a comfortable and clean hotel, well-located near restaurants and shops, making it a convenient choice for families. Families appreciate the hotel's warm pool, comfortable beds, and good breakfast. The pull-out sofa beds provide additional sleeping space, and the fish tank in the lobby is a fun feature for children. While some guests have noted issues with staff responsiveness, many families have had positive experiences and would happily return.

Guest highlights

The warm pool
Comfortable beds
Good breakfast
The pull-out sofa beds with a second TV, creating a fun slumber party experience for kids
The large fish tank in the lobby

About the hotel

An indoor pool, a fitness center, and a snack bar/deli are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and dry cleaning are onsite.

Nearby attractions

Holiday Inn Express Hotel & Suites El Paso I-10 East, an IHG Hotel is located in El Paso. Fort Bliss and Ysleta Mission are local landmarks, and the area's natural beauty can be seen at Ascarate Lake City Park and Rio Bosque Wetlands Park. Looking to enjoy an event or a game while in town? See what's happening at El Paso County Coliseum or Benito Juárez Olympic Stadium.

Popular amenities

Family friendly

Free cribs/infant beds
Indoor pool
Laundry facilities
Microwave
Refrigerator
Snack bar/deli

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

Free continental breakfast available 6:30 am–9:30 am on weekdays and 7:00 am–10:00 am on weekends

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Laundry facilities
Multilingual staff

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Braille signage
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Stair-free path to entrance
Visual alarms in hallways
Well-lit path to entrance
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible van parking

Things to do

24-hour fitness center
Indoor pool
Spa tub

Conveniences

Elevator
Front-desk safe

More

Smoke-free property

Nearest Airports

Airplane
El Paso International Airport
11 km from this hotel
Abraham Gonzalez International Airport
15 km from this hotel
map

Reviews that mention...

Family Reviews

for Holiday Inn Express Hotel & Suites El Paso I-10 East, an IHG Hotel
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

10 reviews

Review data

5 star reviews

80%

4 star reviews

10%

3 star reviews

0%

2 star reviews

10%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Holiday Inn Express Hotel & Suites El Paso I-10 East, an IHG Hotel

Latest reviews (10)

R

Ronda

4 Oct 2024 - 6 Oct 2024
reviewed on hcom

5 out of 5 stars

Everything was good. Would recommend to family & friends
C

Christine

4 Apr 2024 - 7 Apr 2024
reviewed on hcom

5 out of 5 stars

Always stay at this hotel when in El Paso. Close to shops and family.
R

Reina

20 Jan 2024 - 21 Jan 2024
reviewed on hcom

5 out of 5 stars

We stood with family & baseball teammates. It was a great experience. Quick checkin, $20 deposit, warm pool, comfy beds, good breakfast, convenient location.
J

Jesse

20 Dec 2023 - 21 Dec 2023
reviewed on hcom

4 out of 5 stars

My family and I had a nice stay here. Their continental breakfast was great with excellent food. It was a quick one night stop on to our final destination. It was a nice room and we enjoyed our stay.
D

Dee

18 Dec 2023 - 19 Dec 2023
reviewed on hcom

2 out of 5 stars

The room was not great clean. the mirrors were streaked. Looked like they were cleaned with a dirty towel. There was a family there with several children and they were running up and down the 4th floor hallways until 1am. The HVAC system in the room was not working. We were told the hotel was full but that we would receive 10,000 points for our discomfort. At check out I informed the lady at the check out desk about my issues and the verbal promise of 10,000 point. I asked to get in writing before leaving and the manager (Sergio I believe was his name) said he couldn't do that. I still haven't received anything. If they are taught to lie. They should be tought how to do better, period.
C

Cassandra

30 Oct 2023 - 31 Oct 2023
reviewed on expedia

5 out of 5 stars

My family and I enjoyed staying here. It was really quiet and clean. The hotub wasnt as hot as I would have liked but was still relaxing
m

melissa

14 Aug 2023 - 15 Aug 2023
reviewed on hcom

5 out of 5 stars

The hotel was in a great location. A lot of businesses near by. The rooms were clean and comfortable. The pool and hot tub was clean and kids enjoyed it. Would definitely recommend.
O

Oscar

30 Jul 2023 - 31 Jul 2023
reviewed on travelocity

5 out of 5 stars

Pool for kids
A

APRIL

Invalid Date - Invalid Date
reviewed on travelocity

5 out of 5 stars

This property was clean and comfortable! The main feature which stood out was the trundle sofa bed. Having 2 separate sleeping spaces on the pullout sofa as opposed to our 2 youngest “sharing a bed”, combined with the fact that this sleeping area had a 2nd tv, made the night like a fun slumber party. Highly recommend for families with small children! (There’s also a large fish tank in the lobby which is fun for kids too!)
A

20 Jun 2024 - 24 Jun 2024
reviewed on hcom

5 out of 5 stars

We enjoyed our stay. The hotel was close to restaurants and stores. The only thing is that the staff seemed to lack awareness. They vacuumed while I was trying to get an issue resolved. I had an issue with the authorization hold on my card. When I tried to explain my issue/concerns to the front desk I didn’t feel like I was being heard or understood. Overall it was a nice stay though. We had many family members and friends stay there a during the same trip. We would stay again.
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