Homewood Beaumont, TX

After unclear directions of finding this hotel, we discovered that this property is currently under construction, was not told this before booking. My family, which included 3 children, an infant, and I got stuck in the elevator. It was a horrific and traumatizing experience for not only myself, but now the children as well! It made a loud noise and fell from the third floor, to the first. We attempted to call the front desk from a cell phone, no answer. We also clicked the emergency button on the elevator with no answer. This resulted in us having to call 911 and the fire department was on their way. After almost 10 minutes, the elevator decided to randomly open. The worker from the front desk didn’t care. He simply advised us that he “was doing rounds” at the time of the incident and “it was working when he used it earlier.” This is extremely unprofessional and dangerous!!! This is not ok!!!

Very clean, helpful staff! Road construction to the hotel was a MESS, no fault of the hotel. Pillows were AWFUL. Several family members also stayed with the same complaint. Went and bought pillows for second night stay.