Comfort Suites Beaumont I-10

I want to start this review by explaining, I know everyone can have a bad day. However, "MISTY"(the person at the front desk), acted as if this behavior was not new to her. My wife and I are both disabled veterans with Fifty years of service collectively and travel with a certified service dog. My family arrived to check in at the hotel on August 2nd around 3 pm after being on the road for nearly twelve hours. From the beginning, "MISTY" acted as if I was inconveniencing her. While filling out the paperwork I informed her we had a service dog. "MISTY" then told me that pets were not allowed in the hotel because it was against company policy. I told her that I understood that, but he was a service dog. She said that if it was a dog, it was a pet. I asked her if she knew about the ADA (Americans with Disabilities Act) and that service dogs are not considered pets. Every time I explained that he was not a pet "MISTY" kept saying that dogs were pets no matter what. "MISTY" then said, "If you can pet it, it is a pet." After trying to explain this to "MISTY" several more times, she said dogs are not allowed. She wouldn't listen to me and "MISTY" just wanted to have the last word. I asked her to call the manager so that this situation could be resolved, only then did she check us in. After all that, I would like to say the hotel and room looked very nice and clean. Additionally, I would not have a problem staying there again.

Reserved a room and when we got there the hotel had no power. We could barely see where to turn into the parking lot. It was a hot evening and I wanted my family to be safe. There was someone sitting at the front desk and he said when the power came back on he would cancel our reservations. So we made reservations somewhere else. So we went elsewhere expecting a refund. Didn't get one. How can you charge someone who couldn't stay at your hotel because you didn't have any power? Terrible customer service!!

I liked the room was spacious for a family of 5. The breakfast was good and the indoor pool was a plus. The place was clean and up to date. The staff were helpful. I would stay again for sure.

Should stare that area is more for employees who are contracted. Didnt really feel it was family safe. More adult like friendly. Not very comfortably 😕 and hotel is not really off I10. It leads away a little from other hotels.

This was our 3rd time staying at CS in a matter of weeks due to a terminal family member in the area. Each stay was very pleasant, the front desk staff friendly and welcoming. Our last stay the key card wouldn't work to 3 rooms and we were pleased to get the original room from that stay with mo troubles with the card. The rooms are spacious and bed pretty comfortable. The only thing I wish was different is my significant other doesn't like cheese and the breakfast eggs included cheese each stay. An option of non cheese eggs would be nice. He is diabetic so the eggs would have been great breakfast options of waffles or sweet buns aren't healthy for his needs so we had to eat out.

Stayed here with my kids while visiting family. Front desk staff very nice. The room was clean, the beds were comfortable, but the breakfast was not the best and the pool was dirty. Wasnt a terrible place to stay bit would probably choose somewhere different next time that I am in town.