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Pedro
10 Jul 2024 - 11 Jul 2024
reviewed on hcom
5 out of 5 stars
Awesome stay. It was short but me and the family enjoyed it
A
Amanda
4 May 2024 - 5 May 2024
reviewed on expedia
4 out of 5 stars
The hotel was updated and clean with a friendly staff. My only complaint was they advertised that breakfast was included, but breakfast had to be purchased at the hotel. Multiple couples/families came into the lobby surprised that there was no complimentary breakfast, as we were.
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Paul
4 Apr 2024 - 5 Apr 2024
reviewed on expedia
5 out of 5 stars
Super great experience (like never elsewhere)! All the details below are based on my 2 months' stay in this place. The overall credit, beside the specific departments and names, is also driven by the executive management, Adrien and Donna, who really lead by example, going the extra mile of caring, friendliness and help all the time in any detail. The staff is also going the extra mile to accomdate every request, starting with Zoey front desk, gen managers (Adrien, Donna), Christian, Roger, Faith, Julian, Jared, everyone shows extra professionalism, amazing patience, friendliness, politeness, positivity, care and also being very prompt. Eddie, the barista, adds also positivity and charisma to the hotel, thus giving the vibe of a family. The housekeeping crew (Rebeca, Elena, Elieth, Isabela, Blanchis, Gracie, etc) does an outstanding work I never saw before in any hotel in the US or internationally (I traveled a lot), the room looks like "out of the factory" every day. Each room's spiff cleaning is post-checked daily by housekeeping managers Julia & Paulina do an excellent job. The rooms have very new and modern furniture, including the beds and linens. Maintenance also does a very prompt job. The hotel atmosphere is very warm and feels like a vacation (lobby with the bistro crowd, the indoor pool open until 11 pm). The view from top floors is great. The parking & surroundings are very safe, 2 security patrol every few minutes all night long. I strongly recommend this place!
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Paul
26 Feb 2024 - 29 Feb 2024
reviewed on expedia
5 out of 5 stars
Super great experience. The staff is going the extra mile to accomdate every request, going the extra mile- Zoey front desk, manager Donna, Christian, also Roger, everyone shows extra professionalism, amazing patience, friendliness, politeness, positivity, care and also being very prompt. The housekeeping crew does an outstanding work I never saw before in any hotel in the US or internationally (and I traveled a lot), the room looks like "out of the factory" every day. Regarding the rooms, they have very new and modern furniture, including the beds and linens. The atmosphere is very warm and feels like a vacation (lobby with the bistro crowd, kids playing in the indoor pool until 11 pm on the weekend). The view from top floors is great. The parking and surroundings are very safe. I strongly recommend this place!
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Paul
23 Feb 2024 - 26 Feb 2024
reviewed on expedia
5 out of 5 stars
Super great experience. The staff is going the extra mile to accomdate every request (i.e. Christian, mgr Donna, Roger) with extra professionalism, amazing patience, friendliness, politeness, positivity, care and also being very prompt. The housekeeping crew does an outstanding work I never saw before in any hotel in the US or internationally (and I traveled a lot), the room looks like "out of the factory" every day. Regarding the rooms, they have very new and modern furniture, including the beds and linens. The atmosphere is very warm and feels like a vacation (lobby with the bistro crowd, kids playing in the indoor pool until 11 pm on the weekend). The view from top floors is great. The parking and surroundings are very safe. I strongly recommend this place!
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Stephanie
28 Apr 2023 - 29 Apr 2023
reviewed on hcom
5 out of 5 stars
Room was clean and bed was comfortable. A/C was cold and my family had a great stay.
A
11 Jun 2022 - 12 Jun 2022
reviewed on hcom
4 out of 5 stars
We truly enjoyed your facility, We were NOT given the wi-fi password when we got there. I also was astonished at the price of a simple breakfast of scrambled eggs(not even fresh eggs), over cooked bacon, soggy fried(frozen) potatoes, nothing but sugar laden apple juice to drink. for $12.99. My husband was so upset, he did not eat. Also, I slipped in the pool area on the tile because flat surface polished tile was laid in a wet area instead of a textured tile. There needs to be skids on the walking surfaces. A cracked skull would not be a good thing around a pool .