W Nashville

Check in was pretty cold, it seemed as though the front desk was bothered by me checking in early at noon even though I received a call at 830am saying our room was ready and I could come anytime. We have a baby so needed to clean bottles. We asked three different people about getting dish soap rather than hand soap, it took 5 hours from the first ask to receive anything. Thankfully Thomas at the welcome desk was kind enough to finally go out and grab us something. Now my real issue was the cleanliness of the room. For a $900 a night room I would like it to at least look clean at first glance. We found a gummy bear stuck to the closet shelf, fingernail clippings on the nightstand and hair in the tub. Had we been staying longer than a night I’d have changed hotels. Disappointing because other W hotels we’ve stayed at have been fantastic. Pic of the gummy bear for tax.

No free Wi-Fi AC in the room very loud Charged me an extra 30$ for my child even it was on the reservation already

The hotel overall was very nice. We enjoyed our stay except for two things. Our refrigerator did not work so we had bought drinks and we woke up and they were all warm. We got a replacement for fridge delivered, but the same thing everything was completely warm. I had booked two rooms. One for me and my husband and one for our older children. They were across the hall from us and when I went to help pack them up, there was white hair all over their clothing that my 11-year-old had on the floor. It was dog hair, but it was gross. I wish pet friendly rooms were only assigned to certain floors. Last thing, I ordered room service at nine in the morning and had asked them to deliver it for 10:30. It did not come till 11:15. I had an appointment to go to and I called an hour and a half ahead of time and it was still 45 minutes late again, these are a little things, but this hotel is not cheap, so the service should be excellent

This hotel was the biggest disappointment. W is typically regarded as a luxury hotel, but I knew things were going south while we were checking in. The front desk person offered me a "reusable water bottle" during my stay that I can fill up on my floor. It was an empty unsealed plastic throw away bottle with a W sticker on it that you have to fill yourself at old ice machines. Once we got to our room, I tried to log into the wifi and learned that it isn't free. I cannot remember the last time I stayed at a hotel that didn't have free wifi. Considering how expensive the hotel is, you would think they would give you a filled water bottle and free wifi. Finally, one of the reasons I book the hotel was because it had room service. So Sunday morning, I tried to order room service and after waiting on hold for (I kid you not) 35 minutes. They told me they aren't offering room service, because they were too understaffed. WHAT! They suggested we eat at the hotel restaurant (we had to make our own reservation) and the food was just ok. Other disappointments were that the water pressure was atrocious, our room was never cleaned and there was a layer of dust on the desk. The positives were that it was in a convenient location if you want to be in the Gulch and the staff was friendly and were doing the best with what they had. Overall, I do NOT recommend staying here. For the price you can find something better.