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Tru by Hilton Franklin Cool Springs Nashville

2 1/2 star hotel
Connecting rooms
9.4/10 Exceptional
(796 verified Hotels.com guest reviews)
See verified family reviews (14)

generated by AI based on family reviews

Overview

Families will find much to love at the Tru by Hilton Franklin Cool Springs Nashville. The hotel boasts a spacious and welcoming lobby area, perfect for families to relax and socialise, and includes a games area with a pool table to keep children entertained. Guests consistently praise the friendly and accommodating staff, who are noted for going the extra mile to ensure a pleasant stay. While some rooms may be smaller, they are described as clean and modern. The complimentary breakfast is a plus, though the selection may vary. The hotel's convenient location near various restaurants and a bar with live music adds to its appeal.

Guest highlights

The spacious and welcoming lobby area, ideal for families.
The games area with a pool table.
The friendly and accommodating staff.
Complimentary breakfast

About the hotel

Along with a 24-hour fitness center, this smoke-free hotel has a snack bar/deli and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a microwave in a common area, and a business center are onsite. Change of towels is available on request.

Nearby attractions

Tru by Hilton Franklin Cool Springs Nashville is located in Franklin. Franklin Theatre and Lotz House Museum are cultural highlights, and travelers looking to shop may want to visit CoolSprings Galleria and The Factory. SOAR Adventure Tower and Nashville Zoo are also worth visiting.

Popular amenities

Family friendly

Grocery/convenience store
Mini-fridge
Snack bar/deli

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

Coffee/tea in common area(s)
Free buffet breakfast

Guest services

24-hour front desk
Change of towels (on request)
Daily housekeeping

Accessibility

Accessible bathroom (select rooms)
Braille signage
Handrails in stairways
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Phone accessibility kit
Roll-in shower (select rooms)
Stair-free path to entrance
Visual fire alarm
Well-lit path to entrance
Wheelchair-accessible business center
Wheelchair-accessible fitness center
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible van parking

Things to do

24-hour fitness center

Conveniences

Elevator
Front-desk safe
Grocery/convenience store

More

Shared microwave
Smoke-free property

Nearest Airport

Airplane
Nashville International Airport
25 km from this hotel
map

Reviews that mention...

Family Reviews

for Tru by Hilton Franklin Cool Springs Nashville
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

14 reviews

Review data

5 star reviews

71%

4 star reviews

21%

3 star reviews

7%

2 star reviews

0%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Tru by Hilton Franklin Cool Springs Nashville

Showing 1 - 10 of 14 reviews

Latest reviews (14)

M

Miguel

5 Jul 2024 - 6 Jul 2024
reviewed on travelocity

5 out of 5 stars

Other than the construction on going in the area, the location is ideal for my family’s needs on this trip.
M

Maria

19 Jun 2024 - 24 Jun 2024
reviewed on travelocity

5 out of 5 stars

Great place for families.
C

Colleen

28 Jun 2024 - 29 Jun 2024
reviewed on hcom

5 out of 5 stars

Last minute need for hotel for business trip. Very satisfied with the location and amenities. Breakfast was delicious, complimentary soap and shampoo were incredible. Lots of kids were here for some sports event (based on baseball outfits they were wearing) but the room was quiet - didn't even realize there were groups of teenagers staying.
M

Marc

13 Jun 2024 - 14 Jun 2024
reviewed on expedia

4 out of 5 stars

Excellent staff and friendly hotel . Great games for kids including a pool table . All good vibes for us.
J

Jennifer

4 Jun 2024 - 7 Jun 2024
reviewed on expedia

5 out of 5 stars

Loved the game/open area! Its was great if traveling with kids. Actually, adults played pool. So nice and clean. Had dinner each night in the lobby. Very roomy and good market area.
K

Kendra

29 Mar 2024 - 30 Mar 2024
reviewed on expedia

5 out of 5 stars

The staff was friendly when entering the hotel. I received a welcoming text that asked if everything was going well and if there was anything I needed. The hotel was very accommodating to families.
D

Dina

25 Mar 2024 - 27 Mar 2024
reviewed on expedia

5 out of 5 stars

I like the hard floors, modern decor, scented soaps, mural, play area for families.
B

Bion

15 Dec 2023 - 17 Dec 2023
reviewed on hcom

3 out of 5 stars

Friendly staff, good design, very clean. Room a/c very noisy. Some recirc fan ran constantly (even when unit turned off), very annoying! Lobby comfort, amenities great for families, not good for someone who wants a quiet place to read or enjoy coffee.
K

Kenneth

11 Aug 2023 - 13 Aug 2023
reviewed on travelocity

5 out of 5 stars

Many family members were in town and we were able to visit in the spacious lobby. A special shout out to Lala who was so welcoming and helpful to us. Highly recommend this hotel which was close to several restaurants and a bar with live music.
M

Malinda

18 Aug 2023 - 19 Aug 2023
reviewed on hcom

5 out of 5 stars

The room was small but very clean and new. AC only go to 68, so we both got hot in middle of the night. There was a kids soccer team in lobby when we got there all around the pool table, but it was very quiet at night. Spring mattress not memory foam and if there was a pillow top I couldn't feel it. Its like a Holiday Inn Express. Real my only real complaint was breakfast. We got down there at 7am to beat the soccer team, but they were already down there. I don't think anyone bother to tell the breakfast lady, she seemed unprepared for 20 teenage boys. The breakfast has scrambled eggs water was all in it and tube sausage but more on the hot dog level. Then after the boys were done eating she put out sausage like brown and serve. Honestly minus the breakfast it was good.
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