DoubleTree by Hilton Youngstown Downtown

A reservation, pre-paid weeks in advance, may not hold your room at this hotel. We arrived in the lobby, luggage and infant in-hand, only to learn that our room had been given away because the hotel allowed some people to extend thier reservations and has a "first-come, first served" overbooking policy. No one even attempted to contact us to say that our room was in jeopardy. We have stayed at this hotel several times before and not even our loyalty was considered. We were able to find a new hotel but what would we have done if there had been some kind of event in town and hotels were sold out? The Double Tree paid for one night of the stay at our new hotel but that felt quite insufficient given the level of inconvenience. The hotel tried to point out that this had never happened to us before, during our many stays, as some sort of consolation. How many times do you need to be completely displaced before a complaint has merit?

When visiting family in the area this is my favorite hotel. Close to my parents home and next to YSU.

We stay here whenever we come to Youngstown to visit family. The rooms are comfortable and the restaurant is excellent. The location provides easy access to most highways to neighboring areas. A great urban alternative to the surrounding suburban motels.

Promised connecting rooms due to children, did not get. Over an hour late checking in because room not cleaned. Toilet handle broken. In the room my kids were to be in alone there was 2 cans of beer and a can of red bull left in the refrigerator. I have pictures. Low battery alarm on safe. Staff uncaring staff. Oh, and an hour after we checked in a member of the cleaning staff walked into the room because the deadbolt on the door was broken.

When I checked into my room there were price tags and baby nuks under the beds. It had not been vacuumed. The maid busted into our room at 8:00 am. Woke us up from a dead sleep. I had the extra lock set so she could only open it a little, but it was very loud and it really scared my son, who is autistic. When I asked her what she was doing, she said "I knocked three times before I opened it. I had to see if someone was in there." I didn't hear the knocks because I was sleeping. Apparently they don't know what rooms are occupied and which ones aren't. The hotel restaurant was closed, but the girl at the front desk didn't even know. She sent me to a local restaurant for breakfast. We walked, it was closed too. The parking garage was blocked from the outside parking lot when we came back from a trip to the store, so I had turn around and find another entrance. If you like rude maids waking you up early and dirty rooms, this is the hotel for you. When I first got there, I asked the girl at the front desk if it was safe to walk around the neighborhood during the day, and she said, " Oh yes, I walk around here all the time during the day and at night." The next day I asked her if she knew how to get to a park that was only two blocks from the hotel and she told me she wasn't from there and didn't know the area.