MainStay Suites Cincinnati University - Uptown

Cheapest place. Has stove top, dishwasher, dishes, refrigerator and a microwave. Makes it convenient while taking your children out of town.

Our experience was troublesome. When we first arrived in our room it was bedtime for the kids. We booked a room with 2 queens and 1 pull out couch. We came to find that the couch had no mattress on the bed. We called the front desk to make them aware, after about a half hour on hold, the front desk informed us that they could move us rooms to accommodate. We were not so thrilled about a room change due to the kids already halfway asleep and we have already unpacked our bags, but that was the only way to have a comfortable stay. So at 10:30pm we switched rooms. Our second room was an upgrade and did have a mattress on the pull out couch, but it was very dirty and had wrappers and items underneath that showed there has not been a thorough clean. We decided to set that concern aside and worry about it in the morning. Unfortunately, our night did not end there. While getting around for bed, a big black bug came running across the floor leaving us is disarray. This bug did not die the first, second or third time trying to kill it (that can only give you detail as to what type of bug we encountered). By this time we were calling surrounding hotels to find other rooms to book along with calling front desk again and explaining our frustration. We witnessed the front desk frustrated with his night already and understood staffing issues but this was a problem we were not going to leave under the rug. They ended up re-accommodating us and I spoke with the manager the next morning.

Every thing was amazing, food, service, check in was a warm welcome the ladies made me feel like family. Information was given right away about the food offered in the area. Now as far as the comfort of the bed 😞 , mattress needs more cushioning. Other guests were very noisy sounding like someone was banging on something. But other than that A+🤗

Making sure the room had everything like correct TV remotes and other normal things was not done. Room not well cleaned either. Since it is less than a mile from Christ Hospital makes it great if you have a friend or family member there.

The building and location are beautiful. The neighborhood is interesting, but that did not take away from our experience. We were within minutes driving to any downtown location we wanted to see, and it was extremely easy to get on the interstate to go a little further out for things like Jungle Jim's and the zoo. We stayed in what was advertised as a family room and it was perfect for our family of 5 (comfortably handle 6). The breakfast was great, the service was great, and we enjoyed the pool. We had to ask for extras and bedding for the pullout and were immediately accommodated. Very positive experience!

Booked this hotel as a pit stop on the way back to the Chicago area from the Smoky Mountains. Reviews were overall pretty good, but I should have read more closely. While this hotel seems fairly new, it is definitely not in a neighborhood and I would not have felt comfortable walking anywhere. On-site parking is convenient but it seems ridiculous to pay $10 to park in the hotel's open lot. Staff was fine but seemed generally uninterested. Our room was relatively large but in serious need of cleaning. Floor was dirty. There had clearly been a birthday or bachelorette party in the room as no one bothered to take down the scotch tape that was on the walls or ceiling (from decorations) or clean up the confetti. Couch had stains on it. Bathroom needed a better cleaning. Had to walk downstairs to get enough towels for the four of us. For the amount we paid I expected MUCH better. If it wasnt late and we didnt have young kids we would have gone elsewhere. I would absolutely never stay there again and do not recommend it.