Hampton Inn & Suites Cincinnati/Uptown-University Area

While staff was friendly and very helpful our room floor was dirty, therr was chewing tabacco rubbed into the floor beside the bed, and some sticmy substance we kept stepping in. Our feet were grey on the bottoms. We traveled with an infant and we couldnt put her down. In front of our hotel room door there were shreds of paper everywhere. A maid said she was coming back to vacuum but never did. Our tub and shower worked half-way. When we turned the shower on the water was still coming out of the faucet so water the water pressure from the shower head was very low. Also the drains....we stood in water eaiting for the super slow drainage out of the bathtub AND bathroom faucet. They were BOTH backed up. The next morning upon going to breakfast the seating was bench style and then chairs on the opposite side which were soiled in either dirt or grease. I have photos. The bench seats u literally fell into them and cant get up. The fabric bsckboards to the bench style was also soiled and stained. Last but not least when we booked the hotel, there was NO mention about being charged for parking! We were charged $9 for parking yet we were given a hotel hanger for inside the car. There were signs up that said free parking for hotel patrons yet we were charged $9. We booked this hotel because of convenience to the zoo. We will never make this mistake again.

We love this hotel! We’ve stayed here several times now while we’ve had our family member in the University Hospital. Customer service is wonderful and the rooms are always clean!

Home away from home for my family and I. When we’re in town town to see my son’s football game.

Overall our stay was fine, but we had a horrendous check in experience as did many other guests. No rooms were ready at check in time on the night of a big concert so the lobby was packed with guests. It took over 3 hours just to get one of our 3 reserved suites. On a minor note, there was no regular coffee in our suite and when I called down to request some be brought up, I was told no one could bring it up and I’d have to come down to the desk, which normally would be fine but i was traveling with my 5 month old baby and running out of the room (and waiting 3-4 hrs to access a room), isn’t so easy anymore.

Great service. Close to the zoo. Nice pool for the kiddos. Loved the hot breakfast and friendly staff.

We had people stomping and jumping around above us till after 12am!!! We had kids trying to sleep. We called down and complained, nothing was done and later I came down to the front desk and still nothing was done!! We will NEVER come back to this hotel and we will NEVER recommend it to anyone else. What a waste of money. We got less than 3 hours of sleep!!!!!!!!

It was a one night say so we could visit the Zoo on our way to Lexington Kentucky for a family reunion. It was perfectly located and easy to access. Quick and easy check in.