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Hilton Garden Inn Raleigh /Crabtree Valley

3 1/2 star hotel
Kids stay free
Connecting rooms
9.4/10 Exceptional
(911 verified Hotels.com guest reviews)
See verified family reviews (13)

generated by AI based on family reviews

Overview

The Hilton Garden Inn Raleigh /Crabtree Valley is a great option for families, offering spacious rooms and a convenient location near restaurants and shopping. While the indoor pool is small and designed primarily for children, it's a plus for families with young kids. Guests consistently praise the cleanliness of the hotel and the friendly, helpful staff who go above and beyond to ensure a pleasant stay. Note that parking can be an issue, and some guests have mentioned noise concerns.

Guest highlights

The indoor pool, perfect for young children
The helpful and friendly staff
The convenient location near restaurants and shopping

About the hotel

Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. Free WiFi in public areas is provided, as well as free self parking, a free area shuttle, and a free shopping center shuttle. Additionally, coffee/tea in a common area, a business center, and conference space are onsite.

Nearby attractions

Hilton Garden Inn Raleigh /Crabtree Valley is located in Crabtree, a neighborhood in Raleigh. North Carolina Museum of Art and North Carolina Museum of Natural Sciences are cultural highlights, and travelers looking to shop may want to visit Crabtree Valley Mall and North Hills Shopping Center. Looking to enjoy an event or a game? See what's going on at PNC Arena or Carter Finley Stadium.

Popular amenities

Family friendly

Free area shuttle
Free rollaway/extra beds
Laundry facilities
Microwave
Refrigerator

Wifi

Available in all rooms: free wifi and wired internet
Available in some public areas: free wifi

Food and drink

1 bar
1 restaurant
Coffee/tea in common area(s)
Room service available

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Wedding services

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Braille signage
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Phone accessibility kit
Roll-in shower (select rooms)
Stair-free path to entrance
Well-lit path to entrance
Wheelchair-accessible business center
Wheelchair-accessible fitness center
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

Things to do

24-hour fitness center
Swimming pool

Outdoor

Terrace

Conveniences

Atm/banking services
Ballroom
Elevator
Front-desk safe
Reception hall

More

Fireplace in lobby
Smoke-free property
Tv in lobby

Nearest Airports

Airplane
Raleigh-Durham International Airport
11 km from this hotel
Fayetteville Municipal Airport
96 km from this hotel
map

Reviews that mention...

Family Reviews

for Hilton Garden Inn Raleigh /Crabtree Valley
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

13 reviews

Review data

5 star reviews

62%

4 star reviews

38%

3 star reviews

0%

2 star reviews

0%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Hilton Garden Inn Raleigh /Crabtree Valley

Showing 1 - 10 of 13 reviews

Latest reviews (13)

M

MIjha

22 Jun 2024 - 23 Jun 2024
reviewed on expedia

5 out of 5 stars

The gentleman who checked us in was awesome. The hotel had released our room (we checked in at 9:30pm) but he came up with several different options and made it right for me and my family. I’m very impressed and grateful
R

Rachel

8 Jun 2024 - 9 Jun 2024
reviewed on hcom

5 out of 5 stars

Loran at the front desk was tops!!! We gave a 4 star for comfort because beds were comfortable, however, we like to sleep in colder temperatures than 68, which is as low as the controls would allow. We chose this hotel for the 1/2 way mark for our family to the Outer Banks. My 3 year old grandaughter loved the inside pool, and the location had many restaurants nearby. I always like to comment when a place was clean, and this place was super clean, which always makes me happy!
R

Rocio

29 Mar 2024 - 2 Apr 2024
reviewed on expedia

4 out of 5 stars

Great for family stays close to many spots . The room was big , just make sure you ask for room service .
K

Kristen

22 Dec 2023 - 23 Dec 2023
reviewed on travelocity

5 out of 5 stars

The pool was super cute for the kiddos. The right size and the pool was warm
S

Stephany

10 Nov 2023 - 12 Nov 2023
reviewed on hcom

4 out of 5 stars

Great hotel, Receptionist to busy on cell phones not really able to assist when you are asking questions. The pool was wonderful to enjoy, beside the kids jumping from the sidelines, splashing water all over the place
X

Xiomara

8 Apr 2023 - 10 Apr 2023
reviewed on travelocity

5 out of 5 stars

Great for families.
J

Jennifer

10 Dec 2022 - 11 Dec 2022
reviewed on travelocity

4 out of 5 stars

We stayed 1 night with our 2 young daughters and chose this property for the convenience and the pool. The waterfall in the kids pool was not up and running. There were 8 very rambunctious kids in the pool eating pizza so we had to leave. Our girls were heartbroken. We spoke to the front desk and she instantly went in to address them. Room and bldg were clean. My only complaint would be parking and the pillows....worst in any hotel I've been in. We both woke up with neck pain. Otherwise its convenient to the mall and local events!
R

Ramona

1 Jul 2022 - 3 Jul 2022
reviewed on hcom

5 out of 5 stars

Me and my friend had an amazing stay. Would recommend this hotel to my family and friends. From all the front guest service staff (wish I would had remembered all their names)with their kindness and patience and helpfulness especially Aakif who had such a welcoming and friendly attitude. I also would like to mention Ashley with her spirited attitude and friendliness. The morning breakfast and dinner staff and bar I would like to also commend for their over all friendliness and hospitality. Please check out the lemon pepper chicken wings ooh so delicious kudos to the chefs because my breakfast and dinner was amazing. Thank you all. Will be coming back
A

Anjeanette

4 Jun 2022 - 5 Jun 2022
reviewed on hcom

5 out of 5 stars

The location is right near a lot of food, shopping and entertainment. Good value for the room and comfort. The only thing I felt was not properly detailed about the property is the indoor pool. It’s a kiddie pool only. Great for family stays with children but not for adults. I was all excited to have a pool and packed my bathing suit but when we got down to the pool it was just for kids clearly. 3’ deep with 1’ pads on rack end, one with a fountain. It was a total letdown for me. But definitely not a reason to mark down the property. I just wish they better detailed their pool amenities on their website more accurately.
A

Amanda

9 Apr 2022 - 10 Apr 2022
reviewed on travelocity

4 out of 5 stars

Property was clean. Unique decor. The pool area is kid friendly. I was unhappy about our neighbors running screaming and jumping around at 1 am. Also, everytime they'd jump on the bed my headboard would bounce. The heat in the room was turned up but it was still cold. It said 75 but it was nowhere near 75. The room was spacious, the shower was great. The only thing that was unsettling for me was getting back late and having to park next door because the parking lot was full.
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