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Holiday Inn Express & Suites Charlotte Airport, an IHG Hotel

2 1/2 star hotel
Connecting rooms
8.6/10 Excellent
(1003 verified Hotels.com guest reviews)
See verified family reviews (15)

generated by AI based on family reviews

Overview

Holiday Inn Express & Suites Charlotte Airport offers a comfortable and convenient stay for families. Many guests appreciate the spacious rooms, perfect for families of five, and the availability of amenities like a fridge and microwave. The clean rooms and comfortable beds are frequently praised, and the pool is a hit with kids, though some have noted it may not always be heated. The hotel's helpful and friendly staff consistently receives positive feedback, along with the convenient shuttle service to the airport.

Guest highlights

About the hotel

This smoke-free hotel features an indoor pool, a 24-hour fitness center, and a business center. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free airport shuttle. Other amenities include conference space, dry cleaning, and laundry facilities.

Nearby attractions

Holiday Inn Express & Suites Charlotte Airport, an IHG Hotel is located in Toddville Road, a neighborhood in Charlotte with good airport proximity. U.S. National Whitewater Center and TopGolf are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Tyvola Square and EpiCentre. Ray's Splash Planet and NASCAR Hall of Fame are also worth visiting.

Popular amenities

Family friendly

Free cribs/infant beds
Indoor pool
Laundry facilities
Microwave
Refrigerator
Rollaway/extra beds (surcharge)

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

Free buffet breakfast available daily 6:30 am–9:30 am

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Hair salon
Laundry facilities

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Braille signage
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Stair-free path to entrance
Visual alarms in hallways
Well-lit path to entrance
Wheelchair-accessible business center
Wheelchair-accessible fitness center
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible van parking

Things to do

24-hour fitness center
Indoor pool

Outdoor

Terrace

Conveniences

Atm/banking services
Ballroom
Banquet hall
Elevator
Free newspapers in lobby
Front-desk safe
Vending machine

More

Smoke-free property

Nearest Airport

Airplane
Charlotte Douglas International Airport
3 km from this hotel
map

Reviews that mention...

Family Reviews

for Holiday Inn Express & Suites Charlotte Airport, an IHG Hotel
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

15 reviews

Review data

5 star reviews

53%

4 star reviews

20%

3 star reviews

13%

2 star reviews

13%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Holiday Inn Express & Suites Charlotte Airport, an IHG Hotel

Showing 1 - 10 of 15 reviews

Latest reviews (15)

C

Carmen

4 Jul 2024 - 8 Jul 2024
reviewed on hcom

5 out of 5 stars

The staff was friendly and welcoming. Had childrend with me and the room's were clean and plenty of towels. Frig and microwave. It was great!
C

Cory

31 Mar 2024 - 2 Apr 2024
reviewed on hcom

5 out of 5 stars

First time staying in a hotel with my family and it was the good the rooms are perfect size for a family of five 2 adults and 3 kids
B

Brittany

9 Mar 2024 - 10 Mar 2024
reviewed on expedia

5 out of 5 stars

Staff at the front desk were incredibly patient and helpful. Rooms were clean and beds comfortable. Pool was great for the kids after driving 15 hours.
C

Chrisi

10 Feb 2024 - 11 Feb 2024
reviewed on expedia

4 out of 5 stars

The pool was not heated so we were not able to enjoy. It was reason we chose this hotel because it had an indoor pool for our kids too get in since we are still in the winter season. The water was ice cold
K

Kevan

26 Jan 2024 - 27 Jan 2024
reviewed on hcom

5 out of 5 stars

Booked a room at the Holiday Inn Express near Charlotte International Airport because I was flying out at 06:00 in the morning. The desk clerk was competent and very polite. I was surprised at the cleanliness and comfort of the room. I slept like a baby and will do the same if I need a great option to stay near the airport!
A

Amanda

26 Dec 2023 - 30 Dec 2023
reviewed on hcom

3 out of 5 stars

The check in person Tonya was not helpful at all when giving us the 2 suite rooms we reserved months ago. Traveling with 2 families with kids. She ignored us and provided us NO options or solutions when one of the rooms didn’t have a bed for the children. Everyone else was friendly especially the breakfast lady and she was working hard and polite. The hotel is clean and new but if you’re staying in a suite there’s absolutely no amenities for the kitchen area. No soap, no utensils, no plates or anything so bring your own. Room was very spacious and comfortable, just the front desk person was a huge issue.
S

Sean

15 Dec 2023 - 16 Dec 2023
reviewed on travelocity

2 out of 5 stars

We’re told that the airport shuttle only runs on a schedule, (every 30 minutes). Missed it by a few minutes and had to order a Lyft. After confirming the Lyft, the shuttle pulls back up and loads a family to go to the airport. Every surface of the room was dirty, beverage rings and food residue. Carpet torn and frayed. They forgot to enter my IHG number and refused to add it at checkout. However, the shuttle driver that brought us in from the airport was very kind and friendly!
H

Hallie

14 Mar 2023 - 15 Mar 2023
reviewed on hcom

5 out of 5 stars

Can’t thank the shuttle service manager enough for helping my daughter with her stay. It’s hard to explain but the staff went above and beyond to help us when we had an unexpected stay for one night. We were desperate and Big Will saved the day. I will always give Holiday Inn my business in the future for Big Wills act of kindness to my family during our stay.
R

Rachel

14 Jan 2023 - 15 Jan 2023
reviewed on travelocity

5 out of 5 stars

Very nice staff. Shuttle service prompt. Room very clean. Stayed overnight with family before our connecting flight.
L

Leslie

Invalid Date - 22 Dec 2022
reviewed on travelocity

4 out of 5 stars

Perfect stay for an overnight stay. Shuttle was easy except for our family that came in after midnight. The shuttle wasn’t running so they had to Uber. That the only reason I’m not giving an overall excellent rating
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