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Hilton Garden Inn Charlotte Airport

3 star hotel
Connecting rooms
9/10 Excellent
(1006 verified Hotels.com guest reviews)
See verified family reviews (11)

generated by AI based on family reviews

Overview

The Hilton Garden Inn Charlotte Airport receives consistently high praise for its cleanliness and excellent staff. Families appreciate the safe and welcoming environment, making it a comfortable choice for those travelling with children. While some guests mention minor issues, such as busy restaurants or noisy hallways, the overall experience is overwhelmingly positive, with many guests highlighting the exceptional customer service and the hotel's cleanliness as major plus points. The convenient location near the airport is also a significant advantage for travellers.

Guest highlights

The exceptional customer service and friendliness of the staff.
The cleanliness of the hotel.
The safe and secure environment.

About the hotel

An outdoor pool, a restaurant, and a 24-hour fitness center are available at this hotel. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Other amenities include a bar/lounge, a 24-hour business center, and 24-hour room service.

Nearby attractions

Located in Charlotte, Hilton Garden Inn Charlotte Airport is in an area with good airport proximity. Renaissance Park and Romare Bearden Park reflect the area's natural beauty and area attractions include Ray's Splash Planet and NASCAR Hall of Fame. Looking to enjoy an event or a game while in town? See what's happening at Bank of America Stadium or Truist Field. Spend some time exploring the area's activities, including golfing.

Popular amenities

Family friendly

Free cribs/infant beds
Laundry facilities
Microwave
Outdoor pool
Refrigerator
Soundproofed rooms

Wifi

Available in all rooms: free wifi and wired internet
Available in some public areas: free wifi

Food and drink

1 bar
1 restaurant
24-hour room service
Cooked-to-order breakfast available for a fee daily 7:30 am–9:00 am: usd 10.95 per person

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Tour/ticket assistance
Wedding services

Accessibility

Accessible bathroom (select rooms)
Braille signage
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Phone accessibility kit
Roll-in shower (select rooms)
Stair-free path to entrance
Visual fire alarm
Well-lit path to entrance
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness center
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

Things to do

24-hour fitness center
Outdoor pool

Outdoor

Garden

Conveniences

Atm/banking services
Banquet hall
Elevator
Free newspapers in lobby
Front-desk safe
Reception hall

More

Designated smoking areas

Nearest Airport

Airplane
Charlotte Douglas International Airport
3 km from this hotel
map

Reviews that mention...

Family Reviews

for Hilton Garden Inn Charlotte Airport
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

11 reviews

Review data

5 star reviews

73%

4 star reviews

0%

3 star reviews

9%

2 star reviews

0%

1 star reviews

18%

We have selected a sample of reviews which reflect what families have said about Hilton Garden Inn Charlotte Airport

Showing 1 - 10 of 11 reviews

Latest reviews (11)

A

Ashwin

2 Aug 2024 - 3 Aug 2024
reviewed on hcom

5 out of 5 stars

One of the best on route stays we have had with the family along with our dog. Highly recommended.
T

Tim

14 Jun 2024 - 15 Jun 2024
reviewed on expedia

5 out of 5 stars

The hotel provided a serene and secure environment with outstanding customer service. While the gentleman with long curly hair could have been more helpful in managing the long line, not everyone excels in service. However, the young lady who checked us in was calm and professional, and another staff member was exceptionally kind to my children. Overall, it was an incredible place!
M

Monica

24 Dec 2023 - 26 Dec 2023
reviewed on expedia

5 out of 5 stars

My fur baby felt very welcome
h

hector

18 Dec 2023 - 19 Dec 2023
reviewed on hcom

1 out of 5 stars

Avoid. Tried to scam credit card with 22 transactions to my card for amounts ranging from $1000 to $100 whilst in the air on a flight. Then when challenged tried to claim it was due to water damage. Ruined the start of my family vacation and had to cancel the card I had taken to fund my family vacation. Shocked to recieve this experience from Hilton as I stay at Hilton’s often but never again !!!
P

Patricia

19 Nov 2023 - 20 Nov 2023
reviewed on orbitz

5 out of 5 stars

Excellent staff, facilities, and surroundings. Will recommend a stay to friends and family.
G

GUSTAVO

Invalid Date - Invalid Date
reviewed on orbitz

5 out of 5 stars

I had just left a different property, which was booked thru another vendor and found this one available on Travelocity. It was perfect and everything I needed. I felt safe and clean and able to breathe. All the tension I had from my recent stay at the other property went away. My family and I appreciate how this property was kept. I’ll stay here again.
S

Shannan

18 Aug 2023 - 19 Aug 2023
reviewed on hcom

5 out of 5 stars

Getting together with family and friends makes life worth living! And having a clean, safe place to rest after it’s all over is essential to getting back safely! Thanks for making it possible!
H

Haley

12 Aug 2023 - 13 Aug 2023
reviewed on orbitz

1 out of 5 stars

We booked this room because they advertised a hotel shuttle, the shuttle we took dropped us off at the WRONG Hilton with two small children in the middle of the night. When the shuttle came back and took us to the correct Hilton, the front desk staff didn’t inform us that was not their shuttle until we asked about taking it in the morning for an early flight. They told us the shuttle was being shared between two hotels and was all booked and their shuttle would be out of service for several WEEKS. If they hadn’t had the airport shuttle on their listing, we would have booked at a different hotel, but had to stay because it was late and our kids needed sleep. We had to pay for an Uber out of pocket.
M

Melissa

16 Jun 2023 - 17 Jun 2023
reviewed on orbitz

3 out of 5 stars

There was only one server for the restaurant. I waited almost 30 minutes & did not get my order taken- a family seated after me was waited on. I left without ordering. Bought a pre-packed sandwich & chips which was average for this type fare. Laminate floor in room entrance had a sticky residue in spots.otherwise, room was clean. Guests loud in hall. Could hear snoring of person in adjacent room.
C

Catherine

25 May 2023 - 26 May 2023
reviewed on hcom

5 out of 5 stars

The cleanest hotel our family has stayed at! Wonderful staff and great experience!
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