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DoubleTree by Hilton Hotel Niagara Falls New York

4 star hotel
8.6/10 Excellent
(1008 verified Hotels.com guest reviews)
See verified family reviews (13)

generated by AI based on family reviews

Overview

The DoubleTree by Hilton Hotel Niagara Falls New York offers spacious rooms, perfect for families. Guests regularly mention the hotel's convenient location, being a short walk from the American side of Niagara Falls park. While some reviews highlight cleanliness inconsistencies, many praise the friendly and attentive staff and the comfortable accommodations. The hotel also features a pool and workout area, adding to its family-friendly appeal.

Guest highlights

The convenient location, a short walk from Niagara Falls.
The spacious and comfortable rooms.
The friendly and attentive staff.

About the hotel

This smoke-free hotel features an indoor pool, a restaurant, and a 24-hour fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, a 24-hour business center, and self parking.

Nearby attractions

DoubleTree by Hilton Hotel Niagara Falls New York is located in Downtown Niagara Falls, a neighborhood in Niagara Falls, and is in the entertainment district and on the riverwalk. Clifton Hill and Fashion Outlets of Niagara Falls are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Niagara Falls State Park and Cave of the Winds. Don't miss out on a visit to Fallsview Indoor Waterpark.

Popular amenities

Family friendly

Indoor pool
Laundry facilities
Pool gate
Refrigerator

Wifi

Available in all rooms: free wifi and wired internet
Available in some public areas: free wifi

Food and drink

1 bar
1 restaurant
Cooked-to-order breakfast available for a fee daily: usd 5.00-25.00 per person
Room service available

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Tour/ticket assistance
Wedding services

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Braille signage
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility
Low-height counter and sink
Phone accessibility kit
Roll-in shower (select rooms)
Stair-free path to entrance
Well-lit path to entrance
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness center
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

Things to do

24-hour fitness center
Indoor pool

Outdoor

Terrace

Conveniences

Atm/banking services
Ballroom
Banquet hall
Elevator
Free newspapers in lobby
Front-desk safe
Vending machine

More

Couples dining
Smoke-free property
Tv in lobby

Nearest Airports

Airplane
Buffalo Niagara International Airport
31 km from this hotel
Toronto Pearson International Airport
81 km from this hotel
map

Reviews that mention...

Family Reviews

for DoubleTree by Hilton Hotel Niagara Falls New York
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

13 reviews

Review data

5 star reviews

54%

4 star reviews

8%

3 star reviews

15%

2 star reviews

8%

1 star reviews

15%

We have selected a sample of reviews which reflect what families have said about DoubleTree by Hilton Hotel Niagara Falls New York

Showing 1 - 10 of 13 reviews

Latest reviews (13)

B

Bob

23 Jul 2024 - 27 Jul 2024
reviewed on hcom

5 out of 5 stars

A short family trip to Niagara Falls. The hotel is a short walk to the American side of the park.
P

PRITI

1 Jul 2024 - 2 Jul 2024
reviewed on hcom

2 out of 5 stars

Well, our rooms weren’t the “falls view” we paid for… but we were only there for a day so chose not to complain. However, the rooms were DIRTY, especially the bathroom… the sink, the shower, DISGUSTING, to the point, we chose not to give our toddler a full shower. The towels were so stinky. In summary, very unclean.
M

MD

13 Apr 2024 - 14 Apr 2024
reviewed on expedia

1 out of 5 stars

I booked a Junior Suite with 2 Queen Beds for $350, but my experience was dreadful. The room lacked regular windows, only having a slim ventilation-type window, which made it an unpleasant space. Moreover, the toilet tissue paper holder was broken, and to add to the woes, I got stuck in the lift with other guests. Additionally, the coffee machine seemed old and emitted a foul odor. Despite requesting a replacement, the room service attendant insisted it was just the smell of coffee. When I escalated the issue to the supervisor, they argued that the machine was functioning properly. Furthermore, the hotel charged for parking, even for guests. To top it off, the food was overpriced. Despite being a repeat guest since 2020, the quality of service has significantly declined. Up until now, I've been a staunch advocate of this hotel, recommending it to numerous friends, family members, and clients. However, after this horrendous experience, I can no longer endorse it. Not only will I refrain from recommending it to others, but I also won't be returning myself.
K

KISHA

10 Mar 2024 - 11 Mar 2024
reviewed on expedia

4 out of 5 stars

The Room size is very comfortable for a party of 4 with kids. They ecen offered a hot beverage in the mornings. Thank you for making our stay warm and cozy.
a

altan

3 Sept 2023 - 4 Sept 2023
reviewed on orbitz

5 out of 5 stars

Easy parking, larger rooms, clean and good efficiency, restaurant has no nice kids menu though but overall good choice
L

Luis

14 Jul 2023 - 16 Jul 2023
reviewed on orbitz

5 out of 5 stars

Everything more than excellent, breakfast, lunch, service, cleanliness, all excellent. You feel like family. I recommend it and would stay at its facilities again.
E

Ellina

29 Mar 2023 - 2 Apr 2023
reviewed on orbitz

5 out of 5 stars

It's a great option for families.
C

Candie

1 Jan 2023 - 2 Jan 2023
reviewed on hcom

5 out of 5 stars

Everyone was very kind. The room was clean and inviting. The pool and work out area was also clean and great for the whole family.
a

alyssa

29 Oct 2022 - 30 Oct 2022
reviewed on orbitz

1 out of 5 stars

We came to Niagara Falls for a one night stay. We wanted to get away one last time before our second baby is born. Myself, my husband and our two year old booked a river view king. The room was extremely dirty. Cob webs hanging from the ceiling, stains on the walls and lamp shades, bathroom was so dirty. I notified the front desk and they offered to move me. The other room they showed me was just as filthy so we asked if they could send us Lysol wipes. Here I am 8 months pregnant scrubbing walls and surfaces so my two year old can run around. Not how I wanted to spend my time away. We decided to leave the room so we didn’t have to think about it. We got back from dinner and got ready for bed. Around 2 am we were woken by rowdy guests. This lasted for longer than 2 hours. We called the front desk, they said they would call security. Finally my husband went down to the front desk. He looked around and never saw one security guard. Finally they sent someone up to tell them to quiet down. They didn’t. At 7am we just packed our things and left. Don’t stay here. Pick a different place. The room was so filthy we all left feeling sick and sore from the uncomfortable beds. Staying here made me regret even coming all together. Never again.
c

chris

16 Apr 2022 - 18 Apr 2022
reviewed on orbitz

5 out of 5 stars

Staff was outstanding! Very attentive to the needs of my family!
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