Home2 Suites by Hilton Williamsville Buffalo Airport

The room had a bunch of huge stains on carpet. There was hair on the bathroom floor, the dishwasher had a bunch of stains on it. Someone was making loud noises in the room below for hours, the pool area gets way to much water all over the floor in the common areas, there was a guy that takes care of breakfast he was so incredibly loud when he talks, combative, and didnt even know they carry vegan milk and when i showed him they did he just wanted to argue! There was a crew there that would leave their smelly boots right outside the room door every-night, someone used a rock to prop the door open, it was loud SOOOO LOUD, kids screaming in front lobby and nobody said anything to them, way too busy, and the breakfast GOD AWFUL a bunch of processed bad food! Wont stay there again! Ghetto and people smoking weed in the parking lot! No thanks never again!

Not clean... We booked a room for 2 adults, and 1 child. We did NOT have enough towels for everyone. I asked housekeeping for an extra towel... It was never brought to the room The floor was sticky. It felt like it hadn't been washed properly. The dishwasher in the room was filthy. Looked like it had never even been wiped down. The sofa bed in the room hadn't been made up for our daughter (Room had 1 Queen & 1Sofa bed for 3 people). When we asked if housekeeping could make the sofa bed, we were told we would have to make it ourselves. My advice... Don't stay at this property

Great family Hotel with exceptional staff!

Excellent for our needs. Went to Buffalo to visit family and go to the Bills/Raiders game. Hotel was clean. Staff was friendly. Free breakfast was delicious. What more do you need for a 2 night stay.

The location is very nice and quiet. Well maintained and clean property. Friendly staff. Homely and perfect for families.

The hotel itself is in a decent location and it would have been a nice stay however, we recently had an ice storm and they did not have any of the parking lot or sidewalks salted or de-iced. It was a huge sheet of ice everywhere you turned, we almost fell quite a few times. Then the power went out around 10:30pm. We went to the front desk to inquire about the issue, they only told us it was out of their hands (understandably) but we asked about a refund then as we could not stay there with 2 children with no heat or electricity. They told us we would have to come back the next morning to speak with a manager. I just feel that they were not prepared at all. Other surrounding hotels and restaurants had their parking lots plowed and salted. We don’t spent a decent amount of money to stay for one night and couldn’t even do that. I will be upset if they refuse to issue a refund.

In Buffalo to visit family. The hotel's location was very convenient.

Staff was extremely friendly, and pool was loved by the family. This is a very friendly and cozy hotel with a great lobby/communal area, and facility. The kitchen-suite room was a perfect fit for our family needs.

We were in town for a long weekend family gathering. Very convenient location, new facility with indoor pool. Clean rooms. Interesting new routine of housekeeping visit only every 4 days unless requested more frequently. Didn’t really impact us. Overall, a great stay. Would return again.