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Don
3 Oct 2024 - 4 Oct 2024
reviewed on hcom
3 out of 5 stars
A convenient location for a good stay overnight to visit Hoover Dam. Hotel is clean and comfortable, downside is there is no restaurant but food was available at the various casino’s within the hotel lobby. If gambling drinks were offered without cost but if not there to gamble then you pay, prices are reasonable. The room was good & clean with a fridge but no tea or coffee making facility within the room. Tea, coffee were at the general store in the hotel lobby but there were none available as not readily topped up at time of trying to get one. Breakfast sandwiches were on sale but again very limited supply and was told only one sandwich left, his was at 0800 am?. For family’s, non gamblers, more suitable stay options are available in the town of Boulder about 15 mins further from the Dam. Recommended if just needing a room for the night.
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William
8 Sept 2024 - 12 Sept 2024
reviewed on hcom
4 out of 5 stars
Only family restaurant permanently closed,had to go off site to eat, if you wanted anything outside of pre packaged food. 5 plus miles away.
Staff excellent!
Biggest issue SMOKING in MAIN ENTRANCE LOBBY!!!
Quiet facility.
Pool doesn't open till 0800, no early morning swimming.
Stay here often, serves my purpose.
General store needs to pay more attention to stock guest may need (toiletries).
General store needs to be more consistent with coffee,creamer and cup services.
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Alan
18 Aug 2024 - 23 Aug 2024
reviewed on hcom
1 out of 5 stars
We have been going there for family reunions for years and it has always been one of our favorite places. We spend our days playing on the lake to come back and shower. The showers had no cold water! It was scalding hot. The rooms had no dressers and were big empty ugly rooms. The restaurant was closed down forever and the restrooms were also closed down! The food vendors in all the little casinos inside had no food to serve that was on the menus going in. Halfway through our stay our room keys shut down and we were told that this happens all the time. I will give a shout out to Linda and Gabriel in the bar as well as Diane at the front desk!!! They are amazing and made it as pleasant as possible for our group. That place used to be the best!! I doubt we will ever go back. So sad that they have run it into the ground.
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Lisa
7 Aug 2024 - 8 Aug 2024
reviewed on hcom
1 out of 5 stars
Horrible. The list of things wrong with this place is pretty much endless. 1. Check-in took 30 minutes. 2. We weren't told which elevators to use and stood at some that weren't working for a bit. (No signage.) 3. A/C in the room not working properly. (75° in the room.) 4. Out of many things at the bar. Ex: Could I please get a Pineapple Smirnoff Ice? - I'm out of those. I have Mango, Raspberry, etc. etc. - I'll take a Raspberry. - Oh, I'm out of those as well. 5. The restaurant is permanently closed. Who knew? We had 5 hungry kids and my aging mother-in-law to feed. We go to all 4 or 5 of the little casinos in the joint. No fries, pizza, corn dogs at any of them. - Oh, we got hit hard last weekend, and we're out of most everything! (We stayed on a Wednesday.) 6. Security stared our family down as if we were criminals. 7. The shower handle fell off and wouldn't go back on. It was on hot, and the steam rolling out really made the 75° so nice! The guy had to BEAT a new one on... which I'm sure everyone else on our floor appreciated at 6 AM. 8. None of the I've machines on any of the floors worked. 9. No coffee makers in the rooms and the creamer at the downstairs place was bad. My advice is DO NOT spend your hard earned money to stay here... It is absolutely ridiculously horrid.
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Patricia
1 Aug 2024 - 4 Aug 2024
reviewed on hcom
3 out of 5 stars
Great location for River access. The hotel recently closed their cafe, there are low quality appetizers available in the different offshoots of casinos at the hotel. Security gives you a hard time for food or beverages at the pool. The arcade was closed down. Not a very family friendly hotel. Weds work. Our bathroom floor was puckered up, holes in the walls. There’s one temperature of water and it’s hot! This hotel needs a rehab for sure.
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Leticia
20 Jul 2024 - 21 Jul 2024
reviewed on hcom
4 out of 5 stars
Stay was very good over all. Kid friendly we have a 6 year old and a 15 month old baby and felt comfortable waking by the casinos area. The room was spacious clean and comfortable. The only problem we had was the toilet kept on getting clogged up. Called the front desk and they sent someone with a plunger but couple hours later it got clogged again. I notify the front desk upon checking out.
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Ryan
13 Jul 2024 - 15 Jul 2024
reviewed on orbitz
2 out of 5 stars
Property was good casino was good. Staff was friendly. Stayed 2 night got 2 drinks the whole time. Property closed the cafe and had no food entire property except snacks at gift shop. Went with kids and had to drive for food since every food place said they were out of all food on property. Stayed here many times and used to be our favorite will never stay here again.
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James
7 Jul 2024 - 8 Jul 2024
reviewed on orbitz
2 out of 5 stars
The property itself was ok. nothing special. What i did not like was the harassment we got from security when we arrived there. As I was checking in my kids and fiance was sitting in a little lounge area waiting for me. Three security officers approached them and asked them to move because i guess its was somewhat close to the slot machines although my kids were no where near the slot or sitting in a slot chair. Plus they were with an adult. So after i finished checking in and on our way to the elevator to go to our room the same three security approached us again in a very intimidating way as if we were doing something wrong and told us to walk the other way. Its was weird and WAY over the top. They acted like we were criminals or something. I would never stay or bring my family here ever again.
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veronica
20 Jun 2024 - 23 Jun 2024
reviewed on expedia
4 out of 5 stars
The staff was very friendly and welcoming. Jessica from the cafe was the nicest person. WE were there with small children and she was patient and funny
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Devin
20 Jun 2024 - 22 Jun 2024
reviewed on expedia
5 out of 5 stars
always enjoy staying there when i visit family