Holiday Inn Express & Suites Perryville, an IHG Hotel

I’ve stayed at the Auburn multiple times over the last 8 years. This year was the year I will not return. I booked 3 rooms. -rooms were not ready on time -front staff were very nice however additional staff encounters were not professional -one room did NOT lock, front desk was notified and we were told to slam the door and see if it locks, it did not, completely unacceptable. Nothing was done and a different locking room was not offered -pool was COLD, so cold kids did NOT swim. The Auburns pool and set up is a major perk of staying there, not acceptable -2 rooms tvs did not work. One rooms remote did not work -employees used entrance F old garbage dumpster area as a smoke break room, felt very uncomfortable passing employees constantly going out there to smoke -the entrance F outside door was NOT locked, anyone, could come and go in entrance F. Entrance F goes directly to the pool area where kids swim, major safety concerns on this -a minor thing was breakfast, waffle maker was working but when asked where the syrup for the waffles were we were told they were out. Overall a complete disappointment for the Auburn. As someone who has been coming to the Auburn for MANY years this year and the overall experience has left me and my family to decide not to return. Safety issues being the main concern, we didn’t feel safe. Sad day for the end of Auburn stays with my family.

Hotel was decent room was clean. The complementary soap and shampoos were empty. Good breakfast. Hotel getting only ok review because pool stained my kids hair green. I guess I should have thought twice before letting them swim when we couldn’t see the bottom of the pool.

Fairly new hotel for the area. Super clean and spacious rooms. Beds were super comfortable. Large lobby with tables and chairs to “lounge” in. Pool was nice for the kids. Walking distance to Wal-Mart or fast-food restaurants. Will definitely stay again!

For a family of 4 you only recieve 2 towels. There were water bottles behind the lounger chair that jad been drank from, so housekeeping was terrible.