Hilton Garden Inn Tupelo

This stay was very budget friendly, due to proximity of our reason for the trip and places to dine. The only negative I can speak on was the condition of the room. The wall behind the TV had very visible stains. The bathroom wall had a very poor patch job of a large wallpaper tear. And the controls on the AC/heat unit wear completely worn off. Luckily the kids enjoyed the indoor swimming pool, which was a definite plus. All in all, in was a good stay and negatives not enough to deter from staying again in the future.

Very nice place and good services. Sleep and relax like a baby.

I loved how nice the staff for checking in was but they didn't have my reserved room clean until an hour late!! I had to wait in the lobby with my children for an hour!! 3:00 check in time turned into a 4:00 check in time!

I like staying here at this property however there were children running up and down the halls throughout the night, it was hard to sleep. There was some sort of gymnastics event in town, but these parents should control their children. If my kids were doing that, they wouldn’t do it but once.

I specifically rented this property because it advertised a hot tub. The hot tub was not operational, and had no plans to fix. “It’s been closed since Covid”. Also, it wasn’t explained to me that the breakfast is table service that’s charged to your bill. Adult meals are $9.99, and kids meals are $5.99 and charged to your room. The service however was excellent. No complaints about any person at all! Wonderful people!

BYO TP! This hotel was very disappointing. I travel a lot and the service at this hotel was some of the worst I’ve seen. We are out of a pandemic, so why are they no longer servicing rooms? The room rates have only gone up. We stayed four nights. No linens were replaced, no garbage bags and no toilet paper! Two rolls for four days for a family…you do the math. I asked housekeeping for garbage bags, toilet paper and towels to be replaced. I was them mocked for calling the lady m’am when I turned away by the other house keeper and the request was not fulfilled. I called the desk later about it and was told housekeeping was still working and would handle the request. Called the THIRD time and was told to come to the front desk to get it! Unacceptable for the rate they’re charging. The beds were very uncomfortable and had no mattress covers on them. #gross Pillows were junk also. No stopper in the bath m tub and the tub was rusted. Overall the facility needs an update and to step up their service! The Hotel Tupelo across the street is lovely! I suggest staying there because that’s what I’m doing next time!