Holiday Inn Jackson Southeast - Pearl, an IHG Hotel

The trip was to visit family (in-laws), and we decided to check in a day early since my business in Louisiana was done a day earlier. The front desk agent who checked us in was decent and told my husband to come down and let them know we had a reservation for the next two days and see if we could keep the same room. So, Saturday am, I came down and was greeted with some hostility from the young lady who apparently had me mixed up with someone her age, the finger pointing as if to tell me to shush really caught me off guard, her rudeness and her tone in how she spoke to me told me that either she’s in the habit of treating people any kind of way or that she simple had no home training! I literally had to pull the manager to the side and speak with her about the way she treated me and then how she treated my husband! This is my 4th review because she would be the reason I never stay at another Holiday Inn!! And I know she disabled our key cards after she was spoken too!

Overall not bad, room was nice. There is no breakfast which was confusing through expedia. Not suitable for family with small children for that reason. Needed more access to suitcase carts for luggage.