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Residence Inn by Marriott Kalamazoo East

3 star hotel
Kids stay free
8/10 Good
(466 verified Hotels.com guest reviews)
See verified family reviews (8)

generated by AI based on family reviews

Overview

The Residence Inn by Marriott Kalamazoo East receives mixed reviews, with some families praising the spacious and clean rooms, along with exceptional staff who are patient and understanding. Families appreciate the helpful and accommodating staff, who go above and beyond to meet their needs. However, some guests have reported cleanliness issues, including stained bedding, greasy silverware and unclean rooms, therefore we recommend checking reviews before booking.

Guest highlights

The exceptional staff who are patient, understanding, helpful, kind, and accommodating.
Spacious and clean rooms.

About the hotel

An outdoor pool, a fitness center, and a 24-hour business center are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Other amenities include a spa tub, an outdoor tennis court, and coffee/tea in a common area.

Nearby attractions

Located in Kalamazoo, Residence Inn by Marriott Kalamazoo East is in the suburbs and near the airport. The area's natural beauty can be seen at Fort Custer State Recreation Area and Portage Creek Bicentennial Park, while Air Zoo and Kalamazoo State Theatre are cultural highlights. Kalamazoo Valley Museum and Gull Meadow Farms are also worth visiting. Relax and indulge in the area's winery tours and health/beauty spa, or seek out an adventure with hiking/biking trails nearby.

Popular amenities

Family friendly

Free cribs/infant beds
Grocery/convenience store
Kitchen
Laundry facilities
Microwave
Outdoor pool
Refrigerator
Sofa bed

Wifi

Available in all rooms: wifi (usd 0 per stay), free wired internet
Available in some public areas: free wifi and wired internet

Food and drink

Coffee/tea in common area(s)
Free buffet breakfast available daily
Free reception

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Laundry facilities
Multilingual staff

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Braille signage
Grab bar near toilet
Height-adjustable showerhead
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Lever door handles
Low-height door lock
Low-height electrical outlets in bathroom
Low-height view port in door
Roll-in shower (select rooms)
Stair-free path to entrance
This property does not have elevators
Transfer shower
Upper floors accessible by stairs only
Well-lit path to entrance
Wheelchair-accessible fitness center
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible van parking

Things to do

Basketball
Fitness center
Outdoor pool
Outdoor tennis court
Shopping
Spa tub
Tennis

Outdoor

Bbq grill(s)
Picnic area

Conveniences

Atm/banking services
Free newspapers in lobby
Front-desk safe
Grocery/convenience store

More

Fireplace in lobby
Smoke-free property
Tv in lobby

Nearest Airports

Airplane
Gerald R. Ford International Airport
71 km from this hotel
South Bend International Airport
87 km from this hotel
Lansing, Capital City Airport
100 km from this hotel
map

Reviews that mention...

Family Reviews

for Residence Inn by Marriott Kalamazoo East
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

8 reviews

Review data

5 star reviews

38%

4 star reviews

38%

3 star reviews

12%

2 star reviews

0%

1 star reviews

12%

We have selected a sample of reviews which reflect what families have said about Residence Inn by Marriott Kalamazoo East

Latest reviews (8)

R

Rodrigo

23 Jun 2024 - 24 Jun 2024
reviewed on expedia

1 out of 5 stars

Checked in my family after 11:00 pm. No staff at the reception and took around 20 min to somebody show up. The person showed up and after 10 minutes found a room to us that was not cleaned from the previous guest we supposed. We came back to request a change and nobody was at the reception again. The facility had all dishes dirty from the previous guest inside the dish washer. My wife and I decided to stay because it was too late and all my 3 kids were already sleeping around and we got to clean what we could to make the night!! Horrible place to stay
L

Labrisha

3 Feb 2024 - 4 Feb 2024
reviewed on expedia

5 out of 5 stars

All staff we encountered were awesome had 3 crazy kids with us very patient and understanding we will definitely be back also very spacious and clean
A

Angel

25 Jan 2024 - 26 Jan 2024
reviewed on travelocity

5 out of 5 stars

The manager, front desk staff, and breakfast staff are TOP NOTCH people. The manager knew my needs without my asking. I'll be bringing my kids here for our next family trip. Thanks Marriott Residence manager and staff for an amazing stay!
D

DEBORA

17 Jul 2023 - 20 Jul 2023
reviewed on expedia

4 out of 5 stars

Property was perfect for our families. The 4 penthouses we rented were not as clean as one would expect for a property with the Marriott name. The rest of the property was clean and work was being done to improve the buildings.
C

Carrie

27 Jun 2023 - 28 Jun 2023
reviewed on hcom

3 out of 5 stars

The common areas are nice and updated. The parking is a bit tight. The kitchen in the room was nice, but the silverware was greasy. Some of the bedding was stained, but the beds ere comfortable. I think the property is just old and needs an update. Loved the concept--my kids got to sleep in separate beds, which was nice. Place was pretty quiet.
D

Destiny

1 Jul 2023 - 2 Jul 2023
reviewed on expedia

4 out of 5 stars

Cleanliness 2 stars due to multiple disgusting stains on comforters and blankets. Bugs in the room (not bed bugs). Little hairs all over everything, and the smell of stale smoke. Every staff member I spoke to was incredible, however. One of the toilets in my room did not flush fully and the same went for the bathrooms right off the lobby- reason why 3 stars. Essentially, the room was met the space needs of my large family, but cleanliness left something to be desired.
L

Lorraine

17 Apr 2023 - 23 Apr 2023
reviewed on expedia

5 out of 5 stars

The staff, especially the gentleman working the desk were excellent. Due to the necessity of a longer stay they were very acommodating, helpful, kind and considerate. The room was comfortable and perfect for family coming in for visits to the nearby hospital. Grateful. Would stay again.
K

Kristina

24 Dec 2021 - 26 Dec 2021
reviewed on hcom

4 out of 5 stars

These rooms have really went down hill over the years and yet continue to raise their prices. This use to be our favorite hotel to stay at when returning home to visit friends and family. Now I'm not so sure anymore. The carpet was torn, there were not enough towels, the room had an odor to it and there was a poll with a light down with exposed wires.
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