Hilton Garden Inn Plymouth

The front desk clerk Hannah was patient & professional unraveling the wrong reservation dates from Expedia! She couldn’t change the dates to 5/23-5/25 since the reservation was made thru Expedia, which caused AN HOUR of frustrating conversations with Expedia, particularly Gerard, who was difficult to understand and seemed unable to cancel the wrong dates 5/25-5/27 and change to correct dates noted above. He kept offering to make a reservation at another location while I kept explaining being due at a family wedding event in an hour. He offered to refund my Money in 7-10 days and I could pay the Hilton Garden Inn to get my room there. It was a long, aggravating experience that was on the verge infuriating, and Hannah took the time to figure it out & get my sister & I in a room as per our reservation! While the hotel room floors & surfaces were dirty & hallway rugs filfthy, the staff were helpful & courteous. The hotel also charged an additional $10 per waffle, in addition to the $11.95 per person for the breakfast buffet. Again, the young man staffing the buffet was courteous & attentive, but in No Way was the hot buffet & waffles worth $50!!! In retrospect I’d really like a full refund for the overall disappointing experience. I won’t stay at that particular Hilton Gardens Inn again; and with this as my 1st reservation with Expedia, it’s likely to be my last! I’ve booked directly with hotels for many decades, and think the 3rd party App process useless!

Liked the front desk staff - they worked it so that my family could have adjacent rooms. Appreciated. Would like to have had either of the computers in the business office work.

Check in and out were very easy, staff kind and helpful. Comfortable, clean, quiet rooms and comfortable beds. Pool is small, good for kids but too small for adults to really swim. Location amid a number of shopping malls and big box stores but easy 2.5 drive to center of Plymouth. We'd stay here again.

We decided to book a night after our vacation to St. John was canceled by United. We went there to take the kids to the pool. It was kid friendly. Every employee was outstanding. In addition, the room was clean and comfortable. I would go back.

Fine for an overnight stay visiting family. No complaints but I need to remember to request a room that is not adjoining next time.

Dont get a room with adjoining door. Party kids were loud , had to call front desk at 130am to end it. He couldn't hear it till in my room through the door.