The Westin Waltham-Boston

Staying at the Weston for a family event. The hotel is centrally located south it’s great. The bedding is divine and the room is very clean although the room needs to be updated.

I booked this hotel because BringFido advertises it as "Pet Friendly". The hotel was supposed to provide bowls, treats, poop bags, etc. but nothing like this was available. I requested a room on a low floor near a stairway because one of my dogs has a fear of the elevator. The check in person said that request was impossible. So they located us on an upper floor (6th) a mile walk from the elevator, near a stairway with no access to the main lobby. We were basically forced to either climb up and down six flights and hike down another hallway to exit the hotel or stress my dog out by using the elevator. So inconvenient. This floor also seemed to access all the noisest guests in the hotel including large groups of screaming children running up and down the hallways, opening and banging doors closed most of the evening. And we never did find the designated pet walking/relief area. Not sure that even existed. Could not relax and enjoy at all.

Phenomenal rate for such a wonderful hotel. It was nice to have the option of dining on site, thought we only used it for breakfast the following day (included with our stay). Roomy and comfortable, we slept like babies. Loved the “rain shower” in the bathroom and roomy enough to dry my 9yr old w/o banging into the wall. Bonus to be able to order amenities we missed: mouthwash, toothpaste online. The pool was warm and my daughter was basically in there by herself both times. No frill, and not too deep. She thoroughly enjoyed spending the extra time in there with our late checkout, thanks to the staff at reception. Breakfast was great with a la carte and buffet option, luckily we option to take away as we wanted to get more pool time in before checkout. There were 2 restaurants within walking distance from the hotel but we felt like sushi and it was only 8min drive away. We would recommend as well return to this location should we return to the area in the future. Great for family or business travel…would be more convenient with a vehicle. Only constructive feedback would be to post signs by the entrance advising registration parking is en route out etc.

My sons and I had a staycation here as the impending snowstorm was looming. My eldest wanted to swim, while my youngest wanted to play in the snowfall. This Westin allowed for both quite easily! We stayed in a Jr Suite and were very comfortable with the extra fold-out sofa. The room was clean, quiet and comfortable. The temperature of the pool was pretty cold to start. Eventually, a maintenance person came and turned up the heat (likely kept it lower temp during the week of less use), and although it was a tad warmer the next day, it still was a bit cold for my taste (my kids said it was great). The gym and pool areas were all very clean and well-maintained. The only true downside was the breakfast at their restaurant, Relish. Their breakfast buffet costs $26 each! It's the same spread I can get at other nearby hotels and it would be included with my stay. Kids eat the same at half that, $13 each. Instead, I got an omelette off the menu, and my sons split the pancakes. One glass of orange juice was $6, and milk $4. In the end, we still paid over $50 for one small meal. Knowing there's a Dunkin' Donuts across the street and plenty of restaurants around, I'd highly recommend seeking your foods elsewhere. Overall, we had a wonderful stay and will return.

I liked my room, the junior suite. My daughter was very comfortable sleeping in the sofa bed. The staff at the dining room was very pleasant, very friendly.

The hotel assigned me a room on the opposite side of the building. We couldn't sleep because of the loud fan noise. There was also the issue of the room being cold at night, despite the fact that the thermostat was set at 75 degrees Fahrenheit. The last complaint is the shawer's ineffective water spraying, which wasted a lot of our time. Furthermore, the shawer handle was loose, and the shawer drain was plugged. Due to the holidays, receiving assistance was difficult and required a lengthy wait. Room service cleaning did not begin until late at 4 p.m., making napping difficult for the children.

Id like to speak to the Owner or CEO of company before my stay is over. I booked 3 stays in total of about 2 weeks at your hotel in the next 30 days. Everything was going well as I chose this hotel to take my kids for the holidays to see family in Boston and enjoy swimming and fun stuff. The Westin was thought to be a safe top hotel. As my son was getting in the shower he sliced his foot on a faulty razor sharp piece of metal sticking out your bathroom door. Took me over a hour to stop the bleeding. I am furious! Not sure how the rooms could have such an object.Now swimming and activities is out the picture. I took pictures of his foot and the metal piece that is very sharp. I travel the world and am I Platinum or Diamond Member in just about every hotel chain and never have come across neglect like this. I was able to get band aids at the front desk but no first aid kit or alcohol to clean wound on site. ?!!Lucky I had some in my bag. This is very unacceptable and I feel terrible for my son and bringing him here.This is just crazy.Someone will be held accountable. * Still have not heard a response!*

The property is nice and the area does seem quiet and safe. The downside for us was that the sheets on the sofa bed were dirty. They were covered in hairs and dirt. Obviously they hadn't been replaced in days. No way you get that much dirt and hair over the course of one night. We had to request new sheet sets and a blanket and pillows but only received the blanket and pillows. The other issue was that we could hear other rooms or the lobby out of the vent system. Yes, it was like we could hear a TV on volume 20 or higher out of the vent. This went all night up till 2am or later. I can't verify because i eventually passed out. The other issue was that my room was right across the elevators. The 1st time I've ever had a room or seen a room that was right across of the elevator ever. The guests coming and going were so loud and disrespectful even after we put our do not disturb sign on the door. It didn't stop till after 2am also. Even with the dirty sheets on the floor covering the door opening. We could hear people very loud outside our room while they waited for the elevator. The last thing to finish my complaint. When we took our kids to the hotel pool. A family leaving the pool told us to swim at our own risk or discretion. The water was cloudy and seemed dirty. It was late in the day so we attributed it to that and swam anyway because the kids were really looking forward to it. Note for future, if you get a room by the elevator. Switch. Especially in this place.

I occasionally have to travel from Vermont to bring my mother to Brigham and Womens Hospital. I usually stay in Waltham. This trip I had my youngest son, my grandchild, and my 80 year old mother. We had a long day at the hospital and then were placed on the eighth floor- rooms 833-834. The beds/frames shake from a shared wall with the staff elevators and there is constant humming.

I’m staying at this property before it’s close to my brothers house. We had a family gathering to celebrate the holiday. I would stay here again.