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Onyx Boston Downtown

4 star hotel
Kids stay free
8.2/10 Very Good
(1198 verified Hotels.com guest reviews)
See verified family reviews (5)

About the hotel

Along with a 24-hour fitness center, this smoke-free hotel has a bar/lounge and valet parking. WiFi in public areas is free. Other amenities include conference space, concierge services, and dry cleaning. Housekeeping is available on request.

Nearby attractions

Onyx Boston Downtown is located in Downtown Boston, a neighborhood in Boston, and is in the entertainment district and near a metro station. Fenway Park and Faneuil Hall Marketplace are notable landmarks, and if an activity is on the agenda, check out Boston Harbor. Check out an event or a game at TD Garden, and consider making time for New England Aquarium, a top attraction not to be missed. Discover the area's water adventures with kayaking and sailing nearby, or enjoy the great outdoors with hiking/biking trails.

Popular amenities

Family friendly

Free cribs/infant beds
Laundry facilities
Refrigerator (on request)

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi
In-room wifi speed: 100+ mbps (good for 1–2 people or up to 6 devices)

Food and drink

Continental breakfast available for a fee daily 7:00 am–9:00 am

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Wedding services

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Braille signage
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility
Phone accessibility kit
Roll-in shower (select rooms)
Stair-free path to entrance
Well-lit path to entrance
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness center
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

Things to do

24-hour fitness center

Conveniences

Atm/banking services
Elevator
Free newspapers in lobby
Front-desk safe

More

Smoke-free property

Nearest Airports

Airplane
Logan International Airport
4 km from this hotel
Manchester Airport
70 km from this hotel
Theodore Francis Green State Airport
77 km from this hotel
map

Reviews that mention...

Family Reviews

for Onyx Boston Downtown
star-fullstar-fullstar-fullstar-emptystar-empty

3 out of 5 stars

5 reviews

Review data

5 star reviews

20%

4 star reviews

20%

3 star reviews

40%

2 star reviews

0%

1 star reviews

20%

We have selected a sample of reviews which reflect what families have said about Onyx Boston Downtown

Latest reviews (5)

L

Larry

22 Jul 2024 - 26 Jul 2024
reviewed on hcom

5 out of 5 stars

The location was perfect to get to great restaurants on Hanover & Richmond streets. Make reservations. Easy walk to warf and city tours. My family was very happy and want to come back.
B

Benedicte

19 Jul 2024 - 22 Jul 2024
reviewed on hcom

1 out of 5 stars

We booked this hotel because it offered free breakfast and had family rooms with two double beds, which is what we prefer on family travels. Unfortunately we didn’t get neither. When we checked in they informed us that they were overbooked and did not have the room we had booked. First they offered a room with one double bed, but after us insisting that we could not sleep four people in one bed, they offered us to have two rooms, but on different floors. Not perfect on a family holiday. Hotel was under renovation so restaurant was closed, and they didn’t have the free breakfast they had promoted. Rooms were quite nice, but none of them were cleaned during the three days we stayed there. Didn’t get any information at check in about having to order cleaning, but the service level was probably the poorest I have ever experienced in a hotel (and I have about 30 hotel nights per year). We didn’t even get an excuse for them not being able to provide us with the room we had booked, nor were we offered any compensation. It’s unbelievable that this is a Hilton hotel. My best advice would be to book somewhere else.
B

Bernadette

8 Mar 2024 - 9 Mar 2024
reviewed on expedia

3 out of 5 stars

Onyx Hotel needs to update website. Nothing like pictures as far as having a restaurant or bar, no room service for deluxe rooms booked as to fact they have no restaurant or bar. Front desk was non inviting whatsoever. No mini bar in room, just water n chips 5x over priced . No robes, shower sucked. Pipes clanging entire time in shower. No comforters or down filled anything for bedding. Best part of the stay was the valet customer service. Be glad those guys greeting customers first and are there most of night. I've been in industry for years. Felt robbed by one night stay costing over $350 especially thinking onsite restaurant and lounge, and room service as was told. Need to fully update website. Pictures must be 10 years old. Front desk was so dreary and unwelcoming, I even had to ask kid if this was place to check in. Seriously give the Valet gentlemen 5 stars hotel itself a 2 .
M

Michael

3 Mar 2023 - 4 Mar 2023
reviewed on orbitz

3 out of 5 stars

The hotel staff were a bunch of young kids. I know Post-Covid it’s hard to maintain staff, but all of the staff were clearly under 25 years of age. The bed had serious broken springs in it and the pillows were like laying on 4 or 5 Kleenex’s stacked together. Only ideal piece of this Hotel is the location. It’s right Next to TD garden and less than a mile walk to all your main attractions.
A

1 Apr 2023 - 2 Apr 2023
reviewed on hcom

4 out of 5 stars

Double beds are tight for an adult and teen kid but rooms are very small so understandable. No fridge in room either. Staff was very helpful and friendly.
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