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Virgin Hotels New Orleans

4 1/2 star hotel
9.4/10 Exceptional
(1077 verified Hotels.com guest reviews)
See verified family reviews (12)

generated by AI based on family reviews

Overview

Virgin Hotels New Orleans offers a stylish and fun atmosphere, perfect for adults. While not explicitly designed for families with young children, guests praise the hotel's excellent service, comfortable rooms, and convenient location. The rooftop pool and bar are highlights, though note that there are adult-only hours and the pool is more for relaxing than splashing. The hotel's vibe is sophisticated and may be better suited for older children or adults.

Guest highlights

The exceptional and friendly staff who provided outstanding service.
The comfortable and stylish rooms.
The convenient location of the hotel.
The rooftop pool and bar (though more suited for relaxing than active play)

About the hotel

This smoke-free hotel features an outdoor pool, a restaurant, and 2 bars/lounges. WiFi in public areas is free. Additionally, a 24-hour fitness center, a rooftop terrace, and a coffee shop/cafe are onsite. Housekeeping is available on request.

Nearby attractions

Virgin Hotels New Orleans is located in New Orleans Central Business District, a neighborhood in New Orleans, and is near a train station. Bourbon Street and Jackson Square are notable landmarks, and travelers looking to shop may want to visit Canal Street. Looking to enjoy an event or a game? See what's going on at Smoothie King Center or Caesars Superdome. Spend some time exploring the area's activities, including outlet shopping.

Popular amenities

Family friendly

Free cribs/infant beds
Mini-fridge
Outdoor pool

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

1 restaurant and 1 coffee shop/cafe
2 bars/lounges
Cooked-to-order breakfast available for a fee daily 6:00 am–11:00 am: usd 15-25 per person
Room service available

Guest services

24-hour front desk
Concierge services
Dry cleaning service
Housekeeping (on request)
Luggage storage
Tour/ticket assistance
Turndown service
Wedding services

Accessibility

Assistive listening devices in meeting rooms
Braille signage
Doorbell and phone notification
Handrails in stairways
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Lever door handles
Roll-in shower (select rooms)
Visual alarms in hallways
Well-lit path to entrance
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness center
Wheelchair-accessible lounge
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

Things to do

24-hour fitness center
Outdoor pool

Outdoor

Outdoor entertainment area
Rooftop terrace

Conveniences

Atm/banking services
Ballroom
Banquet hall
Elevator
Reception hall

More

Couples dining
Romance packages available
Smoke-free property

Nearest Airport

Airplane
Louis Armstrong New Orleans International Airport
18 km from this hotel
map

Reviews that mention...

Family Reviews

for Virgin Hotels New Orleans
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

12 reviews

Review data

5 star reviews

67%

4 star reviews

8%

3 star reviews

8%

2 star reviews

8%

1 star reviews

8%

We have selected a sample of reviews which reflect what families have said about Virgin Hotels New Orleans

Showing 1 - 10 of 12 reviews

Latest reviews (12)

J

James

12 Jul 2024 - 15 Jul 2024
reviewed on hcom

4 out of 5 stars

The hotel was nice and accommodating, we were a little off out with a $500 hold on our credit card for the stay - there were resort fees that were not explained until check out. The room was tiny - as in not enough space to walk between the foot of one bed and the wall. The staff was excellent - bellmen, valet and front desk were outstanding! The pool bar had fantastic drink recipes - the space was limited and you had to pay to sit on a chair at the pool - this was ridiculous especially when you add to that the DJ was playing the loudest and most obscene music. For that reason we will choose to stay elsewhere in the future. We did like the overall vibe and presentation but for a family this is not the hotel.
M

Maria

26 Jun 2024 - 2 Jul 2024
reviewed on expedia

5 out of 5 stars

The hotel is very unique. Perfect for young people or couples. Very cool atmosphere. Very homey. The pool is small but has a bar. Most guests are there to party or relax. Not so much for kids as it’s more an adult hotel. Great service!!! Very good location!!!
N

Nicole

14 Mar 2024 - 17 Mar 2024
reviewed on expedia

5 out of 5 stars

It was a great hotel but not kid friendly
J

Jessica

19 Oct 2023 - 22 Oct 2023
reviewed on orbitz

5 out of 5 stars

Service was energetic and excellent, rooms cool and comfortable, and quiet! Products great. And my morning iced coffee was magical - not kidding. Loved my stay at The Virgin
K

KiSondrea

27 Sept 2023 - 28 Sept 2023
reviewed on orbitz

5 out of 5 stars

Wonderful stay at The Virgin Hotel New Orleans! Traveled to NOLA with my family for the Beyoncé concert and decided to book here - not only for the convenient location to The Superdome but the fun and stylish atmosphere. The property, the staff, and the rooms did not disappoint! Will definitely be staying here again and recommending to others.
R

Russ

21 Jul 2023 - 29 Jul 2023
reviewed on hcom

2 out of 5 stars

I am not the target demographic for this hotel obviously. 60+, biz traveler. The hotel attempts to be cool, chic, but it just doesn't work. Staff are young, enthusiastic and useless. Ordered room service. Breakfast with cappuccino and 3 package of white sugar on side. Got two cappuccino with 3 carafes of cream. Electric blinds, some lights didn't work. Maintenance could not fix. Supposed to be in room coffee maker.... that was just an Electric kettle to pour hot water over a bag with coffee. The most vile, putrid simulation of coffee ever. AWFUL. Some kind of 'meeting ' every day filled the reception area with drunk kids everyday- pushing through to get to elevator. Room floors were dirty. Went to wipe up sugar i had spilled on tile floor- wet cloth was black after- floor was disgusting. Room services ordering over TV not worth trying. Can't change anything and incredibly expensive. If you are 18 and clueless this might be the hotel for you. If you want a comfortable stay with great service...look elsewhere.
d

duane

28 Feb 2023 - 2 Mar 2023
reviewed on hcom

5 out of 5 stars

My stay was terrific. The entire staff was cordial, productive and accommodating. I am from New Orleans but I live in Houston now. I travel to New Orleans often. I have been bragging to my friends and family about the hospitable staff.
V

Vanita

10 Nov 2022 - 14 Nov 2022
reviewed on orbitz

5 out of 5 stars

Virgin Hotel New Orleans: Great Location, fantastic vibe, always helpful staff, gorgeous interiors, smooth easy feeling and extraordinary attention to customer service. We had the Reddi-Bishop wedding weekend extravaganza on Nov 12, 2022. Our combined friends and families had over 25 rooms booked. The Sir Richards Suite (Penthouse) was also booked for the Bridal party (MUST do) so the Brides party and aunts and mothers and grandmas had their goddess time all morning of the wedding where we had the makeup and hair artists come spoil and pamper us. The Hotel Staff rolled out the red carpet and we supplied the red rose and requested them to deck out the honeymoon penthouse for after the couple comes back from being married (see pics). so ADORABLE! Initially, we did have some challenges with the booking as we had so many rooms and we had a special needs member in our family for whom we wanted a room adjacent to his family and with the busy weekend crowd it was a bit difficult, however, the Virgin Hotel team made it work. The rooms were plush with soaps, lotions, shampoo, etc and loads of towels/pillows, and basics. very comfortable. Thank you! We rented the Sandbox area above the groovy bar and lounge area to host our Meet & Greet the day before the wedding. The Coffee bar downstairs was a great start to each day. Special thanks to the many many folks on the Virgin team, here are some I do remember: Brittany, Opal, Lashondra, Zariyah & Damien. (sorry I missed some others)
J

Jodie

30 Jul 2022 - 2 Aug 2022
reviewed on hcom

5 out of 5 stars

Amazing experience!!!! Loved the quirkiness of this hotel. Everyone treated us like family and we were always greeted with a smile!!! We will definitely be back!!
A

Ashley

17 Jun 2022 - 18 Jun 2022
reviewed on orbitz

3 out of 5 stars

We loved this property however, we had our children with us and they were not allowed To venture around the hotel After 6 pm. Therefore we also could not enjoy the hotel amenities, such as the rooftop lounge area that we had been looking forward to having an evening drink at.
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