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TownePlace Suites by Marriott Des Moines West/Jordan Creek

3 star hotel
8.8/10 Excellent
(765 verified Hotels.com guest reviews)
See verified family reviews (7)

generated by AI based on family reviews

Overview

TownePlace Suites by Marriott Des Moines West/Jordan Creek is a great option for families, offering spacious two-bedroom suites with fully equipped kitchens, perfect for preparing meals and drinks. Families appreciate the comfortable beds and the generally positive experience reported by guests. While some maintenance issues have been reported, the hotel staff is noted for being friendly and helpful. The hotel's location is also frequently praised.

Guest highlights

Two-bedroom suites with fully equipped kitchens
Comfortable beds
Friendly and helpful staff
Excellent location

About the hotel

Along with an indoor pool, this smoke-free hotel has a 24-hour fitness center and coffee/tea in a common area. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and dry cleaning are onsite.

Nearby attractions

Located in West Des Moines, TownePlace Suites by Marriott Des Moines West/Jordan Creek is in an area with great shopping. West Grand Golf and Clive Aquatic Center are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Badger Creek State Recreation Area and Margo Frankel Woods State Park. Pump It Up and Sky Zone Indoor Trampoline Park are also worth visiting. Guests appreciate the hotel's location for the sightseeing.

Popular amenities

Family friendly

Free rollaway/extra beds
Grocery/convenience store
Indoor pool
Kitchen
Laundry facilities
Microwave
Refrigerator
Sofa bed

Wifi

Available in all rooms: free wifi and wired internet
Available in some public areas: free wifi and wired internet

Food and drink

Coffee/tea in common area(s)
Free continental breakfast available daily 6:30 am–9:30 am

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Laundry facilities

Accessibility

Accessible bathroom (select rooms)
Grab bar near toilet
Height-adjustable showerhead
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Lever door handles
Low-height door lock
Low-height electrical outlets in bathroom
Low-height view port in door
Roll-in shower (select rooms)
Visual fire alarm
Wheelchair-accessible business center
Wheelchair-accessible fitness center
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible registration desk

Things to do

24-hour fitness center
Indoor pool

Outdoor

Bbq grill(s)
Picnic area

Conveniences

Elevator
Free newspapers in lobby
Front-desk safe
Grocery/convenience store

More

Fireplace in lobby
Smoke-free property

Nearest Airport

Airplane
Des Moines International Airport
12 km from this hotel
map

Reviews that mention...

Family Reviews

for TownePlace Suites by Marriott Des Moines West/Jordan Creek
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

7 reviews

Review data

5 star reviews

43%

4 star reviews

14%

3 star reviews

29%

2 star reviews

14%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about TownePlace Suites by Marriott Des Moines West/Jordan Creek

Latest reviews (7)

A

Allyson

15 Feb 2024 - 18 Feb 2024
reviewed on expedia

5 out of 5 stars

Perfect stay for our family. 2 bedroom with kitchen! Love having the space and appliances to have food and drinks in our place. Very comfortable. Super nice staff too! We will be back!
d

dawn

5 Aug 2022 - 6 Aug 2022
reviewed on hcom

2 out of 5 stars

Upon check in we learned pool closed for maintenance, this was one of the main reasons we came here the night before a baby shower so my grand daughters could swim. AC in room was broken they said maintenance was going to look at it but it never got fixed.
L

Lisa

20 Oct 2017 - 21 Oct 2017
reviewed on hcom

3 out of 5 stars

The pool looked and smelled over chlorinated so I didn't allow my kids to go in it. We always pick a hotel based on the pool.
M

Mandy

21 Sept 2017 - 23 Sept 2017
reviewed on hcom

5 out of 5 stars

We traveled with 2 small children and the suite had everything we needed! Spacious and clean room. Location is excellent!!
J

Jeffrey

9 Sept 2017 - 10 Sept 2017
reviewed on hcom

4 out of 5 stars

Pool broke the night before we went on a trip. Hotel stepped up to the plate offered other types of entertainment options for our family. The hotel was clean and modern. A surprise was the small kitchen with all that you would see in your own home. If you have a Netflix or Hulu account, TV options are much better for kids. Minimal cable channels.
T

Tara

11 Aug 2017 - 13 Aug 2017
reviewed on hcom

3 out of 5 stars

My family booked this hotel with the 2 bedroom suite in March for our family vacation. It seemed perfect for our situation since it was my husband and I with our 2 year old and my parents. After a long day at Adventureland Park we arrived for our check in around 7pm on Friday night and was told that the our room was given to someone else and the "best" they could do was to give us 2 separate room (basic rooms ) which were on separate floors and comp one of the rooms. Had we of known this we probably wouldn't of stayed here. It was 20 miles from Adventureland and there is a fine choice of hotels between the park and this hotel. However we chose this hotel because of the 2 bedroom suites and the reviews. We received no courtesy call to at least let us know this ahead of time. My family was prepared to cook and share food and essentials and did not plan on staying separate. This was a huge inconvenience to have to separate things out and split things into different rooms. We did talked to the manager on Saturday and he was going to look into it, however never received a follow up on the situation. The hotel itself is very nice, clean, the staff is pleasant and the patio worked great for us to use the grill for dinners. I would just be a little hesitant on knowing what to expect when you check in. Who's to say your room wont be given up?? We planned our trip 5 months in advance and that didn't seem to matter.
A

9 Dec 2023 - 10 Dec 2023
reviewed on hcom

5 out of 5 stars

Our family of four stayed for one night. I was a little Leary because some of the reviews weren’t great. I’m glad we stayed here! It’s a nice hotel. The pool was shallow but clean and the beds were comfortable. Our kids commented that the lady at the front desk was very nice. We would definitely stay again!
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