Holiday Inn Express Hotel & Suites Dubuque, an IHG Hotel

The hotel itself and our room was very clean. We were extremely disappointed in the pool and hot tub. I booked this hotel so we could enjoy both and unfortunately we could not. The hot tub had a pungent odor coming from it. The pool was so cold my kids could not enjoy it. There were no towels available either. I was disappointed.

The hotel staff were very kind and informative about the property. They were helpful when needed. They were the best thing about the property. The property does show its age. The walls were scuffed up and tiles had cracks with grout missing. This was in open areas and our room. The vending are on second floor is missing; there’s a sign hung indicating they are doing work. I’m not sure how long the sign’s been there. Our pillows were soft and comfortable but the beds dipped in the middle so I seemed to roll into the middle of the bed, closing in on the wife as she slept. The pool and whirlpool worked. Pool was very cold but this didn’t seem to bother the kids. Pool towels were limited/missing at times and we had to ask the front desk for towels when they were gone. Food was disappointing for a continental. People were throwing it out. The pancakes had a zest (maybe lemon?) and were rubber-like in texture. The sweet buns were good. Biscuits for the biscuits and gravy were dry/crumbly. Not terrible since the gravy would sog them up but the gravy was so thick they didn’t get soggy to make up for the extra dryness. We stayed one night, unexpectedly. We weren’t too picky on the selection at the time based on the reviews on Expedia. However the reviews were seemed hyped up after our experience at the property. Is it good for families? Yes, yes it is. It has a pool/whirlpool and a breakfast. Is it the best? Not really.

Our room was overly hot. Even after turning on the AC for a minute it was consistently hot. Hot tub was absolutely disgusting. It was green in color and no one seemed to have cared. We went down for breakfast and yea it was slightly busy but there was ZERO food. Both my kids were starving, we ended up going to McDonald’s. Room was clean and comfortable.

The staff was extremely accommodating and friendly. Breakfast was wonderful. Our family had a wonderful visit at this hotel.