Sheraton Grand Chicago Riverwalk

The hotel service was good. They had some hidden fee we had to pay. Even with $25 credit each day, it didn’t match to what I want to order for my 5 person family members, so I had to pay much extra to have a simple meals, but the food quality was great.

Very expensive stay for just average experience. The fridge in the room has been turned off and the cabinet door drilled shut. So, no fridge. I’ve paid far less for rooms with full size refrigerators… You pay a daily $25 “destination fee” that is supposed to include a “souvenir” from the gift shop each day, but somehow they are all out of those… The phone in the room does not work, so it’s impossible to contact the front desk or order food other than by using the app. At check in we were told the room would be cleaned everyday, but it was never cleaned the whole time we were there. There was only one remote control for the two televisions in the room, not a major deal, but in the evenings when your trying to relax as a family sharing a remote between two different rooms is a pain (again, for a fairly pricey room). The coffee shop closes for the afternoon, so make sure you wake up in time to get coffee because the in room coffee is not great.

Clean and safe. It was quiet and enough room for my family, we got a family room which had a chaise chair that my 14 year old slept on. It was walkable and convenient to the pier, Ohio beach and river walk. Not too many for options nearby but the miracle Mike is another could of blocks away. My only issue was the pool, it was small and so crowded.

The staff is truly what made this stay so enjoyable. Just like family and so accommodating!! Wonderful stay

Staff was not very clear on a lot of issues at hotel. Also, some of the options like the restaurant were way overpriced. They did offer a discount coupon for the restaurant but still over price. Also employees at front desk very confusing. Don't know if I would go back overall it's not a bad place last me not very kid friendly since I had my children at the restaurant, they seem like we couldn't afford to be there

It is convenient and family friendly.

Friendly, helpful staff, comfortable spacious rooms, pool for the kids, and great location near many activities.

Cub’s Convention, 2024. Great stay with friendly atmosphere, especially our breakfast waiter, David Kenny, at the River Cafe, who seemed like family by the end of the trip. Excellent waiter!

We enjoyed our stay and location of hotel. Pool area was amazing and family friendly. However, our mattress was awful for adult. Our kids didn’t complain though 😊

I spent 2 and half hours checking in to the hotel for NYE. Very poor hotel management. Short staffs and dinning is so bad. The swimming pool and water are so dirty. If you are booking this hotel for the same reason - indoor swimming pool then don’t try. The room is so dirty. Not amenities at all. Everything needs to call and requested. It takes forever for them to deliver something. Overall is poor management. Very bad hotel room and not family friendly.