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JW Marriott Chicago

4 star hotel
Connecting rooms
9.2/10 Wonderful
(1004 verified Hotels.com guest reviews)
See verified family reviews (2)

About the hotel

A full-service spa, an indoor pool, and a restaurant are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour fitness center, a bar/lounge, and a snack bar/deli are onsite.

Nearby attractions

JW Marriott Chicago is located in Downtown Chicago, a neighborhood in Chicago, and is near a metro station and near the beach. Navy Pier and Michigan Avenue are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Millennium Park and Grant Park. Looking to enjoy an event or a game? See what's going on at Soldier Field or United Center. Discover the area's water adventures with kayaking and water skiing nearby, or enjoy the great outdoors with hiking/biking trails and rock climbing.

Popular amenities

Family friendly

Grocery/convenience store
Indoor pool
Laundry facilities
Snack bar/deli
Soundproofed rooms

Wifi

Available in all rooms: wifi (usd 14.95 per day)
Available in some public areas: free wifi

Food and drink

1 bar
1 restaurant and 1 coffee shop/cafe
24-hour room service
Continental breakfast available for a fee daily 6 am–10 am: usd 16-24 per person

Spa

14 treatment rooms
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Manicures and pedicures
Massage - deep-tissue
Massage/treatment rooms
Spa open daily
Steam room

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance
Wedding services

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Braille signage
Doorbell and phone notification
Grab bar near toilet
Height-adjustable showerhead
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility
Lever door handles
Low-height counter and sink
Low-height door lock
Low-height electrical outlets in bathroom
Low-height view port in door
Phone accessibility kit
Raised toilet seat
Roll-in shower (select rooms)
Visual alarms in hallways
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness center
Wheelchair-accessible lounge
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-width doorways

Things to do

24-hour fitness center
Full-service spa
Indoor pool
Sauna
Shopping
Spa tub
Steam room

Conveniences

Atm/banking services
Ballroom
Elevator
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand
Grocery/convenience store
Reception hall

More

Fireplace in lobby
Smoke-free property

Nearest Airports

Airplane
Chicago Midway International Airport
14 km from this hotel
Chicago O'Hare International Airport
25 km from this hotel
map

Reviews that mention...

Family Reviews

for JW Marriott Chicago
star-fullstar-fullstar-fullstar-emptystar-empty

3.5 out of 5 stars

2 reviews

Review data

5 star reviews

50%

4 star reviews

0%

3 star reviews

0%

2 star reviews

50%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about JW Marriott Chicago

Latest reviews (2)

O

Ozzie E

2 Jul 2024 - 5 Jul 2024
reviewed on orbitz

5 out of 5 stars

JW Marriott in downtown Chicago was delightful. The only drawback was a leak from the shower that affected the batbroom area but thats an issue they will tend to. Staff was beyond accommodating and polite. Great facilities such as their gym and bar. Wonderful stay for my family and I.
N

Nicole M

1 Jul 2024 - 2 Jul 2024
reviewed on hcom

2 out of 5 stars

I always do my own scrubdown when I get into a hotel room, anyway. Bed/main area seemed clean enough -- it was the bathroom that was a little shocking. Lots of handprints on the glass shower wall and pubic hairs (I counted about 10 total) in the separate tub. I started to run bathwater for my kids when I noticed this. We opted for the shower instead. A simple rinse during room turnover would have taken care of that. No soft-close toilet seats, either, so you have to hold onto the seat to avoid banging. Small annoyances, maybe, but not what I would expect from a 4-star hotel. The kids were also disappointed to learn that the pool was inoperable during our stay. It can't be helped, but it might have been nice to know that upon check-in (they were in their swimsuits under their summer clothes), so I could manage expectations for our staycation. Also got charged for internet connection, even with my Bonvoy membership login (had to reconcile at checkout). Would not stay at this location again.
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