The Ritz-Carlton, Sarasota

The property itself was very nice . I didn’t like that the beach club was a shuttle away and that the dining options were limited . In addition, the first night they gave us a room on the second floor with a “balcony” which opened up to a concrete floor, that the tv was not working and more importantly , that they aware of plumbing issues on that floor where there was constant banging on the walls all night. I wore ear plugs and still had trouble sleeping. I called very early in the morning to complain ( we checked in at 1030 pm The night before ) and they agreed to change us to another room. We were out all day due to personal medical issues and when we came back to change our stuff out of our original room, it appeared they were annoyed and we had tv people In the room repairing the tv. The new room was lovely except that ( and this was no fault of the hotel) we had a child SHRIEKING at the top Of his lungs in the hallway and his parents yelling behind him at 650 am… which continued for quite a while. Two sleepless nights. The second would not have been that bad if we had had a comfortable the first night. No real apology . No real concern . Very sad for a ritz at the prices we pay

I splurged on the club level for one night at the start of a week long vacation. Was disappointed in the atmosphere of the club level lounge where children were running around, touching food at the buffet. The club concierges were lovely but no one seemed to remind the parents if the rules. After

Very nice property, beautiful beech club, very kid friendly.

This hotel had far more families with children than I expected, which I did not like. I expected a little more of a luxury experience and found the many children definitely detracted from my experience. It would be nice if this hotel had more adult-only options.

Did not go above and beyond to make you feel welcomed. Service was disappointing and lacking even though you are paying full price. Not the service you expect from a Ritz. Also they barely recognize Bonvoy status - felt very transactional. Probably good for business conference but not for family vacation.

Our room was not ready for our 3pm check in. We had to wait an hour to get into our room. This was not good. We were exhausted after 9 hours in airports due to multiple flight delays. But we were given a glass of complementary champagne and decided to go the hotel bistro to enjoy snacks while we waited for our room. Highly recommend the delicious lobster roll! It was a very busy, noisy, crowded Friday night at the hotel. So many loud, unruly children running around. We were celebrating our 37th anniversary and expected a quiet, elegant weekend. It was not to be. Unfortunately, we didn't get to enjoy the private beach resort but there was an hourly shuttle service taking many guests & families there. We decided to drive to St. Armands instead for shopping & dining. The hotel is elegant and clean, and the staff from the concierge to valet were very helpful, but we will stay elsewhere for a more exclusive and relaxing experience next time.