Sawgrass Marriott Golf Resort & Spa

1. Took 20 minutes from the time I reached the counter to check in and we were rushed to wedding so never went in the room - forgivable due to training but the agent was not trained enough to serve. 2. We arrived to our 2 rooms at 11pm and one room was 85 degrees. 3. A rep brought us 2 keys to a new room. No offers to help with luggage or direct us to new rooms and we had to carry luggage down stairs and to an enitirely different building at 1130pm. Walked in and it was cooling but immediate smell of must and the sheets were damp. Our children's rooms were the same. We were so dang tired so we sucked it up and slept in moldy damp rooms. 4. 2 small waters in each room (one room was for 4 people and 2 waters) the rooms were a major distance from the main hotel as we were in what was called villas - a nice name for a really old staircase outside door access hotel. NOTHING like a typical Marriott but the charge was $350 per night. Then no reimbursement because we booked thru hotel.com. These buildings need total overhaul or a tear down re build and always keep ac on in florida. We felt like we were in a motel 6. Shame on Marriott for charging this rate just because the address is ponte vedra!

Very fun place for the family. Could be updated with multiple working USB’s. Bring your plugs with cords! Our bathroom had a broken towel rack by the sink covered by layered towels and the light switch stoped working on day two so no lights in the bathroom. And bring all necessities; the gift shop is very overpriced. But everything else was great! Would love to go back!

Friendly staff who went out of their way to greet you with smile and nice welcome. Hotel is more designed for the business convention or meeting than for families. Several nights a reception area for corporate guests holding a function blocked off family areas. We checked in early to find a room was not available which is fine. However, we were told one would be ready within an hour. Nearly 3 hours later our room was ready. We could have headed to do something at the Beach club but instead stayed at the resort waiting for our room. Cleaning our room was done at the very end of the day. Each day we had returned late in the afternoon to freshen up and relax but had a dirty room and then had to leave to have the room cleaned. Again, I am ok when this happens but it should not happen every day we are at a resort. Why was our room always cleaned at the end of the day. Nice gym but felt like you were in a sauna as well. Kids did like the beach club but was rowdy.

Our room was in next door villa, we had already parked and had to walk back to parking to drive there. Villa was noisy, people next door had screaming kids ..🙄