Holiday Inn Express Clermont, an IHG Hotel

I can't say enough about how friendly EVERY person was at this hotel. I honestly could not believe it. Every person acknowledged us at any time, at breakfast, in the halls, coming off the elevator. The room was nice; everything worked and their were lots of outlets for chargers. Pool was quiet and clean. Now for the hot breakfast... there was bacon, potatoes, turkey sausage, cheese omelets, egg white omelets with peppers, a pancake machine that makes two fresh pancakes in 2 minutes, bagels, toast, flaky cinnamon rolls, yogurt, fruit, muffins, oatmeal, cold cereal, milk, juices, coffee and tea. This was probably the best hot breakfast of any hotel we've stayed at. The kitchen and dining area was very clean too. Convenient access on and off Rt 27, about a quarter mile from Highway 50 in Clermont. Shopping, restaurants, movie theater, and plennty of fast food places within 2 miles. Oh I almost forgot about the pillows. Each pillow case is labeld with "firm" or soft". I think we had 8 pillows for two beds. Our family will be staying here again!. 10 out of 10 stars!

After checking in I immediately dropped off my luggage and left to meet family. When I returned and was in the room the smoke detector was beeping every minute so I contacted the front desk. After 45 minutes they contacted me back saying they couldn’t find a new battery they would have to switch me to another room. The elevator leaves much to be desired. It would stop the door would open the the elevator would move while exiting it and the door might close when you were entering or exiting. I noticed the elevator inspection certificate on the wall was nearly 3 months expired. As far as Holiday Express’s this one leaves a lot to be desired. Maintenance is lacking in the one. The ice machine was out of order and the soda machine was completely sold out for the entire stay. Would not recommend this as a place to stay if you can find some place else.