Best Western University Inn Santa Clara

Upon check-in I appreciated the ease of check-in. The room was nice. It was equipped with a TV, a microwave, a little refrigerator, and a Kuerig. The room was clean. Breakfast was nice and had a variety of breakfast food to eat. It was kind of overpriced considering my kids and I stayed a Monday and Tuesday checked out Wenesday morning. The total bill was $365.14 for two days. It was also too cold to use the pool during our stay.

This was our first time staying in San Jose, definitely not the last!! Will recommend this property to family and friends.

The location is convenient. The room is small for a family of 4.

Our family booked a 6-night, 7-day stay at this hotel through Expedia. On the 6th day, we decided to extend for one more day and made the reservation via Expedia as well. At the front desk, we confirmed that we could stay in the same room. However, at 1 PM the next day, the hotel staff called, saying they made a mistake. The Expedia reservation was for a room with One King Bed, so we had to check out immediately. She said that Expedia sometimes automatically changes the room type without informing the reservation holder. As we had a child, staying in a room only with a King bed was not suitable for us. I contacted Expedia to cancel the reservation and called the hotel to ask if I could check out later, around 3 PM, as I had meetings outside. But the staff asked me to check out right away. I had to cancel my meetings and return to the hotel room at 2 PM. Having to handle everything alone, I rushed to pack and move the luggage multiple times up the stairs, sweating heavily. During this stressful process, the staff, Dave, continuously pressured me to leave, even though he was aware of the situation. He repeatedly asked, "Are you done?" "Still more?" "Is this the last one?" “Are you listening to me?” and threatened me with late fees. I told him that I was almost finished, but he kept pushing. I managed to finish moving all the luggage in 30 minutes. I have traveled to many hotels, but I have never encountered such unprofessional and mean-spirited hotel staffs.

Close to family

It was located conveniently to the airport and my family. The staff were all friendly and helpful. Sadly the fitness room was closed for construction.

Nice clean hotel. Large family bedroom. The breakfast was perfect for our family, lots of choices. Pool was clean and secure. Near shopping centre and restaurants. No issues.

Location was nice.We booked two rooms this trip because of size of our family but the 1st room they gave us was unmade and uncleaned..very disappointing because we expected already prepared rooms to enter.