Hotel Cerro

First, while the hotel is located in a great place near all the restaurants, it is geared more towards a younger crowd. They do not take any cash, making tipping the valet hard to do. They cannot make change to make it easy to leave a tip to the maid. It is nuts. Second, there is no sign at all other than one far away from the gym and pool - especially the gym - and none for which way to walk to the valet. Everything is very poorly marked, so you have to go explore to find anything. Last, I had a so-called "city view" but it was of the HVAC units on the buildings in front of the hotel window. It was really ugly. And the room layout was odd - you walk into the bathroom - I kid you not! The TV was not made to be watched from the bed as it was off to the left of the bed. Last, the pool is around four feet deep, and trash cans in the bathrooms were around four inches high. Very expensive hotel, decorated nicely, but not comfortable.

This was a great find! And it's nice to know it's part of the Bonvoy/Marriott family. Over the past several years, we have only stayed at The Granada Hotel while visiting SLO, unaware of this property. The location was perfect for us, as we like walking around town. With valet parking, it was easy to forget we had a car. The rooms were beautiful. The living garden used by the restaurant was lovely, the pool was refreshing, there were many beautiful sitting areas, and the food at the restaurant was delicious. The only annoying issue is that the property is cashless, so everything has to go to your room or a credit card. I tried to get a change for $20 to give the valet and housekeeping a tip, but they couldn't do that because they were cashless. We would have kept small bills on us if we had known that. Management should keep a little cash so that tips can be left by those trying to check out and get on the road.

Beautiful appointments to the room. Great location downtown with easy walk to shops and restaurants. Staff was friendly and accommodating. Pool is nice but there were more kids than I was expecting making it led than peaceful.

Overall the stay was great. The stay was ok friendly but didn't go out of their way to always acknowledge you which was fine by me. My only complaint is Hotel Cerro bills itself as a luxury hotel - and it is very nice - but each time I went to the pool to relax there were loud children there running free and loud. I had to move my location because they were splashing water everywhere. Eventually, I gave up and read in my room. It doesn't feel luxury when you can't relax because of loud children.